CPOMS page doesn't exist

[forkies]

We are having reports of the following error on CPOMS this morning for all our Safeguarding team: "The page you were looking for doesn't exist. You may have mistyped the address or the page may have moved."

 

This is happening when they try to edit any record, assign a member of staff, etc.

 

CPOMS stating it must be our end, but as far as we know nothing has been modified in terms of filtering etc overnight and no block pages etc. and their site actually loads and displays, just errors when editing records.

 

Is anyone else experiencing this issue this morning?

 

Kind regards,

Tom

[network41]

Don't use it but can get to cpoms.co.uk homepage

[Cat_Jam148]

CPOMS is working fine here for us - a little slow maybe but thats a regular occurrence with CPOMS

[Danp]

CPOMS is working fine here for us - a little slow maybe but thats a regular occurrence with CPOMS

 

Same for me.

[forkies]

Thanks, I have emailed them with the screen shot so we shall see what they come back with.

 

Thanks!

[Michael]

To the best of my knowledge, each school has its own subdomain to access CPOMS.

 

I've had no reports though of any issues. I presume your users are using Chrome or Edge as their browser?

[forkies]

To the best of my knowledge, each school has its own subdomain to access CPOMS.

 

I've had no reports though of any issues. I presume your users are using Chrome or Edge as their browser?

 

Yes a sub domain and we have ours not https inspected etc, we have tried it on a mobile hotspot so not the filtering either. Although subdomained I assume they share a server and our just virtual directories, however I don't know when they last did an "update" which could have caused this issue if they did one last night and our site failed.

 

The staff in question are using Chrome, but we are migrating to Edge. I know there were some specific browser requirements before and they recommended Chrome as the browser for their site.

 

Still no reply from their support desk as yet!

[Michael]

Yes a sub domain and we have ours not https inspected etc, we have tried it on a mobile hotspot so not the filtering either. Although subdomained I assume they share a server and our just virtual directories, however I don't know when they last did an "update" which could have caused this issue if they did one last night and our site failed.

 

The staff in question are using Chrome, but we are migrating to Edge. I know there were some specific browser requirements before and they recommended Chrome as the browser for their site.

 

Still no reply from their support desk as yet!

 

From experience, I've found using a screen capture tool may be the way forward for such scenarios, then crop it down as appropriate.

 

And as you say, if you can re-create the problem outside your LAN, or even a home computer, it just adds more weight.

 

Specific times/dates are also useful.

[forkies]

CPOMS came back this afternoon to say they identified an issue yesterday and fixed it overnight. No communication of this until now though which is disappointing, especially when their helpdesk initially told my staff it was not their issue and definitely our end!