IT Service Manager - Hounslow School - to £40k + private health

[shaunconnor]

IT Service Manager – School in Hounslow – to £40,000 plus great benefits incl private health

Colwyn Technologies (part of the Flywheel IT Services Group) provide effective response to customer requests for IT support in schools, ensuring that their needs and priorities are met.

We are looking for an IT Service Manager for an academy in Hounslow, preferably with a background in IT support with schools/education

Colwyn Technologies Service Managers are responsible for the front-line interface to all our customers for providing the best possible support and fault diagnosis. They will typically lead the local support team to maintain, administer and update a busy helpdesk system, provide hands on technical support and act as the single

point of contact for the customer to the wider team and group.

Responsibilities

• Provision of technical support & ongoing administration of platform, comprising network

connectivity (LAN & WAN), Active Directory, Email system, Virtualisation and Virtual

Desktop Infrastructure solutions (e.g. Citrix/Windows Remote App) and online platforms

(Office 365 and/or G-Suite) in line with the customer contract.

• Proactively manage and engage in patch management for production systems and third

party products

• Provide technical operational support & administration of internal IT infrastructure, with a

specific focus on the development, delivery & deployment of standardised policies &

procedures (areas similar to those listed above).

• When necessary, liaise with the senior technical support and Sales team, as per the Client

requirements.

• Engagement with 3rd party suppliers as & where necessary, with adherence to relevant

Service Level Agreements in order to ensure agreed targets and standards are met.

• Accurately log and document all calls received ensuring the correct priority and

update/resolution route is assigned. Ensure key information for problem resolution is

captured at all times.

• Accurately manage site assets, recording and disposal of WEEE waste in line with

customer policies

• Manage and administer software licenses according to license agreements

• Follow Colwyn Technologies processes and procedures as defined to successful case/task

conclusion. Communicating with the customer to a satisfactory conclusion

• Communicate effectively with customers on any issues/questions/concerns as necessary.

 

Required Skills

 

• Experience in a technical support, service delivery or project management within an IT environment with experience in outsourced client services, product sales and digital transformation, is required. Experience with both consultancy / professional services and IT managed services is highly valued.

• Believes in team development, personal development and willing to continually improve yourself, as well as your team.

• Proven ability to initiate, develop and grow senior relationships within client organisations – and influence purchase and buying decisions.

• Has gravitas and an executive presence, either from stellar past results or a wealth of solid experience and can inspire confidence in our stakeholders

• Evidence or prior, consistent success exceeding or meeting targets in similar roles.

• Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business.

• Knowledge of the full life cycle of their service, support and sales process from designing solutions, developing SLAs and delivering client KPIs.

• Technical Degree or equivalent technical Certificates or extensive business and work experiences.

• Willing to update and adapt skills as required by the demands of the role

• Current driving licence

• Able to work occasional weekends / out of hours

• Be able to obtain an extended DBS

 

Link to apply

 

https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=522cc845-12ed-4ea6-b941-47a1042f9af3

 

**APPROVED**

Edited April 5, 2022 by Dos_Box