shaunconnor

ICT Consultant Support (Midlands) – £28k - £35k + private health + pension Do you want a unique opportunity to work in an exciting role that effects a significant impact on the technology deployed in schools to support our future generation’s learning ? We are looking for skilled Network Managers, Senior Technicians or IT Project Managers who want an upstream career path and can grow into a full-blown ICT Consultant role within the next 12 to 18 months Nexus Associates (part of the Flywheel Group) are a leading, privately owned provider of ICT design, consultancy and implementation services. Highly regarded in our field, we want the best people to come work with us and deliver an exemplary experience on the projects we are involved in. You will be joining a company that has been at the forefront of designing and delivering high-quality ICT in schools for nearly 20 years, which are tailored to each and every unique scenario. We are continuing to grow and expand, particularly following our appointment to various Crown Commercial Services (CCS) frameworks and are recruiting people who have the skills and experience of working in a technical solutions development role ideally in one of the following areas: Network Infrastructure Wireless Networks Cabling Infrastructure Server, Storage and Cloud Solutions with virtualisation technology End-user device refresh cycles. In this role the successful candidate will work from home, when not attending meetings at client/project sites and shadowing and supporting our ICT Consultants All of our Consultant team at Nexus Associates have a strong background working in education environments. We know schools inside out and understand the unique and diverse methods in which schools utilise ICT and the demands that this places on support services, infrastructure, software and hardware. Therefore, we are really interested in speaking with school Network Managers, IT Managers or Senior IT Engineers that are looking for that next step in their career journey. We are looking for ICT Consultant Support staff that live in the Midlands. The role will require the successful candidate to support our ICT Consultants who work alongside construction partners, design team members, school teams and a range of other stakeholders, providing expert technical and functional advice on a range of ICT solutions, often requiring the output to be captured in detailed reports and specification documents: What will we provide you? We offer you a unique opportunity to work in an exciting role that effects a significant impact on the technology deployed in schools to support our future generation’s learning. This role will suit someone who has been working as a Senior Engineer, Senior IT Technician, Project Manager or Network Manager and wishes to broaden their skill set, ideally with knowledge of the education sector. Working for Nexus Associates you will get to experience an extensive range of industries as we interface with professionals from Design, Construction, Engineering, Educational and Technology backgrounds all blending into an efficient delivery team to meet our client’s aspirations. We will provide you with a salary, work related expenses, and wider benefits that underpin the importance of our staff. You will receive training to receive accreditations to allow you to visit, survey and support our work in construction. This will include a suite of training and development to provide you with the competencies to undertake the role and coordinate installations on live construction sites including SSSTS, CSCS, Manual Handling and first aid as a minimum. We will also provide and work with our partners on regular technical updates on products from leading industry vendors. Our work in education allows us to give young people access to leading edge technology, which is fundamental to their education and their lives within the modern world. Nexus Associates (part of the Flywheel IT Services group) has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us. The successful candidate will be subject to a EDBS check. Link to apply Job Openings (peoplehr.net) **APPROVED**

ICT Consultant Support (North of England) – £28k - £35k + private health + pension Do you want a unique opportunity to work in an exciting role that effects a significant impact on the technology deployed in schools to support our future generation’s learning ? We are looking for skilled Network Managers, Senior Technicians or IT Project Managers who want an upstream career path and can grow into a full-blown ICT Consultant role within the next 12 to 18 months Nexus Associates (part of the Flywheel Group) are a leading, privately owned provider of ICT design, consultancy and implementation services. Highly regarded in our field, we want the best people to come work with us and deliver an exemplary experience on the projects we are involved in. You will be joining a company that has been at the forefront of designing and delivering high-quality ICT in schools for nearly 20 years, which are tailored to each and every unique scenario. We are continuing to grow and expand, particularly following our appointment to various Crown Commercial Services (CCS) frameworks and are recruiting people who have the skills and experience of working in a technical solutions development role ideally in one of the following areas: Network Infrastructure Wireless Networks Cabling Infrastructure Server, Storage and Cloud Solutions with virtualisation technology End-user device refresh cycles. In this role the successful candidate will work from home, when not attending meetings at client/project sites and shadowing and supporting our ICT Consultants All of our Consultant team at Nexus Associates have a strong background working in education environments. We know schools inside out and understand the unique and diverse methods in which schools utilise ICT and the demands that this places on support services, infrastructure, software and hardware. Therefore, we are really interested in speaking with school Network Managers, IT Managers or Senior IT Engineers that are looking for that next step in their career journey. We are looking for ICT Consultant Support staff that live in the North of England The role will require the successful candidate to support our ICT Consultants who work alongside construction partners, design team members, school teams and a range of other stakeholders, providing expert technical and functional advice on a range of ICT solutions, often requiring the output to be captured in detailed reports and specification documents: What will we provide you? We offer you a unique opportunity to work in an exciting role that effects a significant impact on the technology deployed in schools to support our future generation’s learning. This role will suit someone who has been working as a Senior Engineer, Senior IT Technician, Project Manager or Network Manager and wishes to broaden their skill set, ideally with knowledge of the education sector. Working for Nexus Associates you will get to experience an extensive range of industries as we interface with professionals from Design, Construction, Engineering, Educational and Technology backgrounds all blending into an efficient delivery team to meet our client’s aspirations. We will provide you with a salary, work related expenses, and wider benefits that underpin the importance of our staff. You will receive training to receive accreditations to allow you to visit, survey and support our work in construction. This will include a suite of training and development to provide you with the competencies to undertake the role and coordinate installations on live construction sites including SSSTS, CSCS, Manual Handling and first aid as a minimum. We will also provide and work with our partners on regular technical updates on products from leading industry vendors. Our work in education allows us to give young people access to leading edge technology, which is fundamental to their education and their lives within the modern world. Nexus Associates (part of the Flywheel IT Services group) has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us. The successful candidate will be subject to a EDBS check. Link to apply Job Openings (peoplehr.net) **APPROVED**

2nd Line ICT Technician – MAT in Wolverhampton – to £30k + private health – 0800 to 1630 Let me explain. Your new role. Providing great customer service to our schools, so the school loves us enough to renew their support contract. In this role providing Great Customer Service is more important than the tech! Therefore, we are looking for someone who can talk to a person as well as a computer. You may have been or currently are an IT Technician on a school site and can therefore ‘talk school’ and be familiar with the apps that schools use. Your main responsibilities will be doing basic fixes, triaging tickets to the Help Desk and making sure that they are handled and prioritised accordingly. This MAT has 10 schools around the Wolverhampton area, and you will be required to visit these schools on a regular basis, therefore you will need to have your own car and mileage will be expensed. We are not looking for someone that knows everything about servers, networks and switches as we have this expertise elsewhere in our group of companies to draw on when required. Colwyn Technologies (part of the growing Flywheel IT Services Ltd Group) are looking for a talented and motivated IT Technician who has a real flair for technology and thrives on providing exemplary customer service to support a prestigious MAT in the Wolverhampton area. You will be responsible for supporting the 1st/2nd line IT services of the MAT with a particular emphasis on customer service. Key accountabilities • Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by your line manager. • Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident. • Team. Supporting the team to build a culture of continuous improvement. Key challenges • Maintain a close view of service incidents and their impacts on BAU activities. • Accurately document and record IT services to support our remote and local team. • Be responsive to requests for support whilst delivering against agreed SLA’s and objectives. The Successful Person · Proficient in Microsoft technologies · Must have a full UK driving licence and a car · Experience in a technical support or service delivery function within an IT environment, preferably supporting schools, academies and/or MATs · Willing to learn any bespoke software systems of the various schools · Excellent interpersonal skills · Solid communication skills (both written and verbal) · Must be able to follow instructions and document processes Benefits Basic salary of up to £30,000 (dependant on experience) Private health insurance Company pension 25 days holiday plus bank holidays Training and professional development A unique and robust 6-month onboarding/induction programme which you will own and drive. Innovative, growing business with an excellent reputation I will respond to every application. Colwyn Technologies (part of the Flywheel IT Services group) has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us. The successful candidate will be subject to a EDBS check. Link to apply Job Openings (peoplehr.net) **APPROVED**

1st Line ICT Technician – MAT in Wolverhampton – to £25k + private health – 0800 to 1630 Let me explain. Your new role. Providing great customer service to our schools, so the school loves us enough to renew their support contract. In this role providing Great Customer Service is more important than the tech! Therefore, we are looking for someone who can talk to a person as well as a computer. You may have been or currently are an IT Technician on a school site and can therefore ‘talk school’ and be familiar with the apps that schools use. Your main responsibilities will be doing basic fixes, triaging tickets to the Help Desk and making sure that they are handled and prioritised accordingly. This MAT has 10 schools around the Wolverhampton area, and you will be required to visit these schools on a regular basis, therefore you will need to have your own car and mileage will be expensed. We are not looking for someone that knows everything about servers, networks and switches as we have this expertise elsewhere in our group of companies to draw on when required. Colwyn Technologies (part of the growing Flywheel IT Services Ltd Group) are looking for a talented and motivated IT Technician who has a real flair for technology and thrives on providing exemplary customer service to support a prestigious MAT in the Wolverhampton area. You will be responsible for supporting the IT services of the school with a particular emphasis on customer service. Key accountabilities • Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by your line manager. • Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident. • Team. Supporting the team to build a culture of continuous improvement. Key challenges • Maintain a close view of service incidents and their impacts on BAU activities. • Accurately document and record IT services to support our remote and local team. • Be responsive to requests for support whilst delivering against agreed SLA’s and objectives. The Successful Person · Proficient in Microsoft technologies · Must have a full UK driving licence and a car · Experience in a technical support or service delivery function within an IT environment, preferably supporting schools, academies and/or MATs · Willing to learn any bespoke software systems of the various schools · Excellent interpersonal skills · Solid communication skills (both written and verbal) · Must be able to follow instructions and document processes Benefits Basic salary of up to £25,000 (dependant on experience) Private health insurance Company pension 25 days holiday plus bank holidays Training and professional development A unique and robust 6-month onboarding/induction programme which you will own and drive. Innovative, growing business with an excellent reputation I will respond to every application. Colwyn Technologies (part of the Flywheel IT Services group) has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us. The successful candidate will be subject to a EDBS check. Link to apply Job Openings (peoplehr.net) **APPROVED**

ICT Consultants (Kent/Essex) – £35k to £50k (doe) + car allowance + private health + pension Do you want a unique opportunity to work in an exciting role that effects a significant impact on the technology deployed in schools to support our future generation’s learning ? Nexus Associates (part of the Flywheel Group) are a leading, privately owned provider of ICT design, consultancy and implementation services. Highly regarded in our field, we want the best people to come work with us and deliver an exemplary experience on the projects we are involved in. You will be joining a company that has been at the forefront of designing and delivering high-quality ICT in schools for nearly 20 years, that are tailored to each and every unique scenario. We are continuing to grow and expand, particularly following our appointment to various Crown Commercial Services (CCS) frameworks and are recruiting people who have the skills and experience of working in a technical solutions development role ideally in one of the following areas: Network Infrastructure Wireless Networks Cabling Infrastructure Server, Storage and Cloud Solutions with virtualisation technology End-user device refresh cycles. In this role the successful candidate will work from home, when not attending meetings at client/project sites. All of our Consultant team at Nexus Associates have a strong background working in education environments. We know schools inside out and understand the unique and diverse methods in which schools utilise ICT and the demands that this places on support services, infrastructure, software and hardware. Therefore, we are really interested in speaking with school Network Managers, IT Managers/IT Directors or Senior IT Engineers that are looking for that next step in their career journey. We are looking for ICT Consultants that live in the catchment areas of Kent / Essex. The role will require the successful candidate to work alongside construction partners, design team members, school teams and a range of other stakeholders, providing expert technical and functional advice on a range of ICT solutions, often requiring the output to be captured in detailed reports and specification documents: What will we provide you? We offer you a unique opportunity to work in an exciting role that effects a significant impact on the technology deployed in schools to support our future generation’s learning. This role will suit someone who has been working as a Technical Consultant, Senior Engineer or Network Manager and wishes to broaden their skill set, ideally with knowledge of the education sector. Working for Nexus Associates you will get to experience a extensive range of industries as we interface with professionals from Design, Construction, Engineering, Educational and Technology backgrounds all blending into an efficient delivery team to meet our client’s aspirations. We will provide you with a salary, car allowance, work related expenses, and wider benefits that underpin the importance of our staff. You will receive training to receive accreditations to allow you to visit, survey and support our work in construction. This will include a suite of training and development to provide you with the competencies to undertake the role and coordinate installations on live construction sites including SSSTS, CSCS, Manual Handling and first aid as a minimum. We will also provide and work with our partners on regular technical updates on products from leading industry vendors. Our work in education allows us to give young people access to leading edge technology, which is fundamental to their education and their lives within the modern world. Nexus Associates (part of the Flywheel IT Services group) has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us. The successful candidate will be subject to a EDBS check. Link to apply below Job Openings (peoplehr.net) **APPROVED**

ICT Consultants (Bristol/ South West) – up to £50k + car allowance + private health + pension Do you want a unique opportunity to work in an exciting role that effects a significant impact on the technology deployed in schools to support our future generation’s learning ? Nexus Associates (part of the Flywheel Group) are a leading, privately owned provider of ICT design, consultancy and implementation services. Highly regarded in our field, we want the best people to come work with us and deliver an exemplary experience on the projects we are involved in. You will be joining a company that has been at the forefront of designing and delivering high-quality ICT in schools for nearly 20 years, that are tailored to each and every unique scenario. We are continuing to grow and expand, particularly following our appointment to various Crown Commercial Services (CCS) frameworks and are recruiting people who have the skills and experience of working in a technical solutions development role ideally in one of the following areas: Network Infrastructure Wireless Networks Cabling Infrastructure Server, Storage and Cloud Solutions with virtualisation technology End-user device refresh cycles. In this role the successful candidate will work from home, when not attending meetings at client/project sites. All of our Consultant team at Nexus Associates have a strong background working in education environments. We know schools inside out and understand the unique and diverse methods in which schools utilise ICT and the demands that this places on support services, infrastructure, software and hardware. Therefore, we are really interested in speaking with school Network Managers, IT Managers/IT Directors or Senior IT Engineers that are looking for that next step in their career journey. We are looking for ICT Consultants that live in the catchment areas of Bristol / South West The role will require the successful candidate to work alongside construction partners, design team members, school teams and a range of other stakeholders, providing expert technical and functional advice on a range of ICT solutions, often requiring the output to be captured in detailed reports and specification documents: What will we provide you? We offer you a unique opportunity to work in an exciting role that effects a significant impact on the technology deployed in schools to support our future generation’s learning. This role will suit someone who has been working as a Technical Consultant, Senior Engineer or Network Manager and wishes to broaden their skill set, ideally with knowledge of the education sector. Working for Nexus Associates you will get to experience a extensive range of industries as we interface with professionals from Design, Construction, Engineering, Educational and Technology backgrounds all blending into an efficient delivery team to meet our client’s aspirations. We will provide you with a salary, car allowance, work related expenses, and wider benefits that underpin the importance of our staff. You will receive training to receive accreditations to allow you to visit, survey and support our work in construction. This will include a suite of training and development to provide you with the competencies to undertake the role and coordinate installations on live construction sites including SSSTS, CSCS, Manual Handling and first aid as a minimum. We will also provide and work with our partners on regular technical updates on products from leading industry vendors. Our work in education allows us to give young people access to leading edge technology, which is fundamental to their education and their lives within the modern world. Nexus Associates (part of the Flywheel IT Services group) has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us. The successful candidate will be subject to a EDBS check. Link to apply below Job Openings (peoplehr.net) **APPROVED**

ICT Consultants (Peterborough/Cambridge) – £35K - £50k (DOE) + car allowance + private health + pension Do you want a unique opportunity to work in an exciting role that effects a significant impact on the technology deployed in schools to support our future generation’s learning ? Nexus Associates (part of the Flywheel Group) are a leading, privately owned provider of ICT design, consultancy and implementation services. Highly regarded in our field, we want the best people to come work with us and deliver an exemplary experience on the projects we are involved in. You will be joining a company that has been at the forefront of designing and delivering high-quality ICT in schools for nearly 20 years, that are tailored to each and every unique scenario. We are continuing to grow and expand, particularly following our appointment to various Crown Commercial Services (CCS) frameworks and are recruiting people who have the skills and experience of working in a technical solutions development role ideally in one of the following areas: Network Infrastructure Wireless Networks Cabling Infrastructure Server, Storage and Cloud Solutions with virtualisation technology End-user device refresh cycles. In this role the successful candidate will work from home, when not attending meetings at client/project sites. All of our Consultant team at Nexus Associates have a strong background working in education environments. We know schools inside out and understand the unique and diverse methods in which schools utilise ICT and the demands that this places on support services, infrastructure, software and hardware. Therefore, we are really interested in speaking with school Network Managers, IT Managers/IT Directors or Senior IT Engineers that are looking for that next step in their career journey. We are looking for ICT Consultants that live in the catchment areas of Peterborough / Cambridge The role will require the successful candidate to work alongside construction partners, design team members, school teams and a range of other stakeholders, providing expert technical and functional advice on a range of ICT solutions, often requiring the output to be captured in detailed reports and specification documents: What will we provide you? We offer you a unique opportunity to work in an exciting role that effects a significant impact on the technology deployed in schools to support our future generation’s learning. This role will suit someone who has been working as a Technical Consultant, Senior Engineer or Network Manager and wishes to broaden their skill set, ideally with knowledge of the education sector. Working for Nexus Associates you will get to experience a extensive range of industries as we interface with professionals from Design, Construction, Engineering, Educational and Technology backgrounds all blending into an efficient delivery team to meet our client’s aspirations. We will provide you with a salary, car allowance, work related expenses, and wider benefits that underpin the importance of our staff. You will receive training to receive accreditations to allow you to visit, survey and support our work in construction. This will include a suite of training and development to provide you with the competencies to undertake the role and coordinate installations on live construction sites including SSSTS, CSCS, Manual Handling and first aid as a minimum. We will also provide and work with our partners on regular technical updates on products from leading industry vendors. Our work in education allows us to give young people access to leading edge technology, which is fundamental to their education and their lives within the modern world. Nexus Associates (part of the Flywheel IT Services group) has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us. The successful candidate will be subject to a EDBS check. Link to apply below Job Openings (peoplehr.net) **APPROVED**

ICT Technician – School near Stonehenge – £25k to £30k (doe) + private health – 0800 to 1630 Let me explain. Your new role. Providing great customer service to our schools, so the school loves us enough to renew their support contract. In this role providing Great Customer Service is more important than the tech! Therefore, we are looking for someone who can talk to a person as well as a computer. You may have been or currently are an IT Technician on a school site and can therefore ‘talk school’ and be familiar with the apps that schools use. Your main responsibilities will be doing basic fixes, triaging tickets to the Help Desk and making sure that they are handled and prioritised accordingly. We are not looking for someone that knows everything about servers, networks and switches as we have this expertise elsewhere in our group of companies to draw on when required. Colwyn Technologies (part of the growing Flywheel IT Services Ltd Group) are looking for a talented and motivated IT Technician who has a real flair for technology and thrives on providing exemplary customer service to support a prestigious school in the Stonehenge area. You will be responsible for supporting the IT services of the school with a particular emphasis on customer service. Key accountabilities • Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by your line manager. • Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident. • Team. Supporting the team to build a culture of continuous improvement. Key challenges • Maintain a close view of service incidents and their impacts on BAU activities. • Accurately document and record IT services to support our remote and local team. • Be responsive to requests for support whilst delivering against agreed SLA’s and objectives. The Successful Person • Proficient in Microsoft technologies • Experience in a technical support or service delivery function within an IT environment, preferably supporting schools, academies and/or MATs • Willing to learn any bespoke software systems of the various schools • Excellent interpersonal skills • Solid communication skills (both written and verbal) • Must be able to follow instructions and document processes Benefits Basic salary of up to £30,000 (dependant on experience) Private health insurance Company pension 25 days holiday plus bank holidays Training and professional development A unique and robust 6-month onboarding/induction programme which you will own and drive. Innovative, growing business with an excellent reputation I will respond to every application. Colwyn Technologies (part of the Flywheel IT Services group) has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us. The successful candidate will be subject to a EDBS check. Link to apply https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=ee5dd8d6-a75d-4fc7-a841-e3836d8ab1af Job Openings (peoplehr.net) **APPROVED**

ICT Consultants (Multiple roles in Kent/Essex/ Bristol/ Peterborough/Cambridge) – up to £50k + car allowance + private health + pension Do you want a unique opportunity to work in an exciting role that effects a significant impact on the technology deployed in schools to support our future generation’s learning ? Nexus Associates (part of the Flywheel Group) are a leading, privately owned provider of ICT design, consultancy and implementation services. Highly regarded in our field, we want the best people to come work with us and deliver an exemplary experience on the projects we are involved in. You will be joining a company that has been at the forefront of designing and delivering high-quality ICT in schools for nearly 20 years, that are tailored to each and every unique scenario. We are continuing to grow and expand, particularly following our appointment to various Crown Commercial Services (CCS) frameworks and are recruiting people who have the skills and experience of working in a technical solutions development role ideally in one of the following areas: Network Infrastructure Wireless Networks Cabling Infrastructure Server, Storage and Cloud Solutions with virtualisation technology End-user device refresh cycles. In this role the successful candidate will work from home, when not attending meetings at client/project sites. All of our Consultant team at Nexus Associates have a strong background working in education environments. We know schools inside out and understand the unique and diverse methods in which schools utilise ICT and the demands that this places on support services, infrastructure, software and hardware. Therefore, we are really interested in speaking with school Network Managers, IT Managers/IT Directors or Senior IT Engineers that are looking for that next step in their career journey. We are looking for ICT Consultants that live in the catchment areas of Kent / Essex / Bristol / Peterborough / Cambridge The role will require the successful candidate to work alongside construction partners, design team members, school teams and a range of other stakeholders, providing expert technical and functional advice on a range of ICT solutions, often requiring the output to be captured in detailed reports and specification documents: What will we provide you? We offer you a unique opportunity to work in an exciting role that effects a significant impact on the technology deployed in schools to support our future generation’s learning. This role will suit someone who has been working as a Technical Consultant, Senior Engineer or Network Manager and wishes to broaden their skill set, ideally with knowledge of the education sector. Working for Nexus Associates you will get to experience a extensive range of industries as we interface with professionals from Design, Construction, Engineering, Educational and Technology backgrounds all blending into an efficient delivery team to meet our client’s aspirations. We will provide you with a salary, car allowance, work related expenses, and wider benefits that underpin the importance of our staff. You will receive training to receive accreditations to allow you to visit, survey and support our work in construction. This will include a suite of training and development to provide you with the competencies to undertake the role and coordinate installations on live construction sites including SSSTS, CSCS, Manual Handling and first aid as a minimum. We will also provide and work with our partners on regular technical updates on products from leading industry vendors. Our work in education allows us to give young people access to leading edge technology, which is fundamental to their education and their lives within the modern world. Nexus Associates (part of the Flywheel IT Services group) has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us. The successful candidate will be subject to a EDBS check. Link to apply Job Openings (peoplehr.net) **APPROVED**

Role: ICT Technician Salary: £27,334-£29,777 Hours: Full Time - 37hrs/week, 52 weeks/year Start date: December 2023/January 2024 We are seeking a highly motivated and suitably experienced person to join our small ICT Support team in a high performing school, graded Outstanding by Ofsted, where we provide an exceptional experience for all our students and staff. Situated near the picturesque and historic market town of Hitchin, it is conveniently located in the beautiful countryside just 25 minutes from London by train and with easy access to motorways. Reporting to the ICT Support Manager, you will help to manage, support and administer all aspects of ICT across the school. We can offer you: · a secure, supportive environment with a full induction programme for all new staff · outstanding professional development and future career opportunities and the school supports applications for CPD to enable the post holder to fulfil their role to their optimum capacity. · a positive working environment within an extremely well-resourced school · the chance to work with exceptionally committed colleagues who have high expectations of students. · an active focus on staff well-being, supporting staff throughout the year with various treats/initiatives. · access to the school’s children of staff admission rule · a cycle to work scheme. This is an outstanding opportunity for someone who wants to join a high performing school. You will have.... Essential: A good understanding of most of the following: · Microsoft Windows clients · Mac OS and iPad iOS · Linux OS · Microsoft Windows Server, SQL Server, Terminal server · Google Workspace · Chromebook management and deployment · Audio-visual equipment including projectors, stage lighting, and sound. · Installation and configuration of networked software · Installation and configuration of network switches, wireless networking and print servers. · Working with Active Directory and Group Policies · Data privacy and protection · Anti-Virus and cyber security protection · VMWare Desirable: · Experience of supporting ICT in a school · SCCM · Ability to install peripherals, including scanners, printers, digital cameras and associated software to both networked and standalone PCs · Ability to upgrade and maintain school administrative systems. · Remote installation of software, MSI, NET framework · Remote access technologies The closing date for applications is 30th November 2023. We reserve the right to make appointments before the closing date, so early applications are encouraged. The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Applicants for the above post must be willing to undergo child protection screening, including reference checks with previous employers, prohibition checks, online checks, a criminal record check via the Disclosure and Barring Service, the right to work in the UK and a satisfactory health check. Any employment offer will be subject to the successful completion of these background screening checks. We are committed to ensuring inclusion, diversity and equality of opportunity. We welcome applications from all suitable candidates and encourage those from underrepresented groups, and/or with protected characteristics, to apply. I will respond to every application Link to apply Job Openings (peoplehr.net) **APPROVED**

Senior ICT Technician – Secondary School in the Rugby area – on-site – to £28,000 (DOE) plus excellent benefits for a September 2023 start Senior ICT Technician. A job title I am sure you have come across before. But what does that mean? Let me explain. Your new role. Providing great customer service to our schools that we have managed services contracts with. Colwyn Technologies (part of the Flywheel IT Services Ltd Group) provide a co-managed service to a MAT based in Rugby and they have asked us to find them a Senior ICT Technician to be based at the Secondary school but to also support their primary school in the north of Rugby. The MAT has aspirations to build a group of outstanding schools and therefore career development is high on their agenda. The benefits in addition to the basic salary are too numerous to put in this Job Ad, but I will gladly share with you if it looks like a win-win situation. You may have been or currently are an ICT engineer or an ICT technician on a school site and can therefore ‘talk school’ and be familiar with the apps that schools use. In brief your main responsibilities will be: · To proactively monitor and respond to IT helpdesk tickets. · Assist in the development, support, maintenance and security of all IT systems within the schools. · Assist in the installation, configuration and testing of hardware and software. · To provide an efficient and effective IT Technical Support Service to members of the school community · To install, configure, manage and maintain school servers, clients and peripherals. · To provide IT training and support for staff and students · To be able to travel to and provide regular technical support to their primary school, so a full driving licence will be required. Benefits Basic salary of up to £28,000 (dependant on experience) First class pension scheme 25 days holiday plus bank holidays Training and professional development I will discuss a range of other benefits at initial discussion stage. Therefore, if you have worked as an IT Technician or an IT Engineer in an education setting and you are looking for the next step in your career, then please hit the apply button. I will respond to every application. Job Openings (peoplehr.net) We have a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us. The successful candidate will be subject to a EDBS check. **APPROVED** ​

ICT Consultant (Birmingham or Leeds or Milton Keynes) – up to £60k + car allowance + private health + pension Nexus Associates (part of the Flywheel Group) are a leading, privately owned provider of ICT design, consultancy and implementation services. Highly regarded in our field, we want the best people to come work with us and deliver an exemplary experience on the projects we are involved in. You will be joining a company that has been at the forefront of designing and delivering high-quality ICT in schools for over 17 years, that are tailored to each and every unique scenario. We are continuing to grow and expand, particularly following our appointment to the Crown Commercial Services RM 6103 framework and are recruiting people who have the skills and experience of working in a technical solutions development role ideally in one of the following areas: switch infrastructures, wireless network solutions, server and storage with virtualisation technologies or end-user device refresh cycles. In this role the successful candidate will work from home, when not attending meetings at client/project sites. All Consultants at Nexus Associates have an education background. We know schools inside out and understand the unique ways in which schools use ICT and the demands this places on support services, infrastructure, software and hardware. Therefore, we are really interested in speaking with school Network Managers, IT Managers/IT Directors or Senior IT Engineers that are looking for their next step up in their career journey. We are looking for ICT Consultants that live in the catchment areas of Birmingham or Leeds or Milton Keynes The role will require the successful candidate to work alongside construction partners, design team members, school teams and a range of other stakeholders, providing expert technical and functional advice on a range of ICT areas as below, often requiring the output to be captured in reports and specification documents: What will we provide you? We will give you a unique opportunity to work in an exciting role with a tangible impact on the technology deployed in schools to support learning. This role will suit someone who has been working as a technical consultant, senior engineer, Network Manager in a school environment and wishes to broaden their skills, ideally with knowledge of the education sector. Working for Nexus Associates you will get to experience a broad range of industries as we interface with professionals from Architects, Construction, Engineering, Educational and Technology backgrounds blending into a delivery team to meet our client’s aspirations. We will provide you with a salary, car allowance, work related expenses, and wider benefits that underpin the importance of our staff. You will receive training to receive accreditations to allow you to work visit and support our work on construction sites. This will include a suite of training and development to provide you with the competencies to undertake the role and coordinate installations on live construction sites including SMSTS, ECS card, manual handling and first aid as a minimum. We will also provide regular technical updates on products from leading industry vendors. Our work in education allows us to give young people access to leading edge technology, which is fundamental to their education and their lives within the modern world. Link to apply below Job Openings (peoplehr.net) **APROVED**

IT School Engineer – School in Twickenham area – on-site – to £27,000 (doe) plus private health IT Engineer. A job title I am sure you have come across before. But what does that mean when working for the Flywheel Group? Let me explain. Your new role. Providing great customer service to our schools, so the school loves us enough to renew their support contract. In this role providing Great Customer Service is more important than the tech! Therefore, we are looking for someone who can talk to a person as well as a computer. You may have been or currently an engineer on a school site and can therefore ‘talk school’ and be familiar with the apps that schools use. Your main responsibilities will be client facing with the school stakeholders, conducting quarterly reviews, doing basic fixes, concierging tickets to the Help Desk and making sure that they are handled accordingly. We are not looking for someone that knows everything about servers, networks and switches as we have this expertise elsewhere in our group of companies to draw on when required. In terms of career path, you might want to go into architecture, consultancy, senior support or management which are all available if you have these aspirations. Flywheel IT Services has teams of highly qualified and experienced IT engineers and consultants around the UK. For over 20 years we have partnered with businesses, schools and major construction companies to guide and support their projects, tech strategies and day-to-day operations. In an average year we help 200 businesses use technology, we design sustainable ICT infrastructures for 100 new schools and commercial buildings, and we nurture the ICT resources and dreams of 33,000 school children. Benefits · Basic salary of up to £27,000 (dependant on experience) · Private health insurance · Company pension · 25 days holiday plus bank holidays · Training and professional development · Innovative, growing business with an excellent reputation Therefore, if you have worked as an IT Technician or an IT Engineer in an education setting and you are looking for the next step in your career, then please hit the apply button. I will respond to every application. Link to apply Job Openings (peoplehr.net) Note to agencies We do not use agencies, so if you are from an agency, please do not send unsolicited CVs/Profiles as they will be considered as free gifts. No budget has been allocated for agencies and we manage to fill all our vacancies by our internal resourcing function. Thank You **APPROVED**

IT School Engineer – School in Romford – on-site – to £29,000 (doe) plus private health IT Engineer. A job title I am sure you have come across before. But what does that mean when working for Flywheel? Let me explain. Your new role. Providing great customer service to our schools, so the school loves us enough to renew their support contract. In this role providing Great Customer Service is more important than the tech! Therefore, we are looking for someone who can talk to a person as well as a computer. You may have been or currently an engineer on a school site and can therefore ‘talk school’ and be familiar with the apps that schools use. Your main responsibilities will be client facing with the school stakeholders, conducting quarterly reviews, doing basic fixes, concierging tickets to the Help Desk and making sure that they are handled accordingly. We are not looking for someone that knows everything about servers, networks and switches as we have this expertise elsewhere in our group of companies to draw on when required. In terms of career path, you might want to go into architecture, consultancy, senior support or management which are all available if you have these aspirations. Flywheel IT Services has teams of highly qualified and experienced IT engineers and consultants around the UK. For over 20 years we have partnered with businesses, schools and major construction companies to guide and support their projects, tech strategies and day-to-day operations. In an average year we help 200 businesses use technology, we design sustainable ICT infrastructures for 100 new schools and commercial buildings, and we nurture the ICT resources and dreams of 33,000 school children. Benefits · Basic salary of up to £29,000 (dependant on experience) · Private health insurance · Company pension · 25 days holiday plus bank holidays · Training and professional development · Innovative, growing business with an excellent reputation Therefore, if you have worked as an IT Technician or an IT Engineer in an education setting and you are looking for the next step in your career, then please hit the apply button. I will respond to every application. Link to apply Job Openings (peoplehr.net) Note to agencies We do not use agencies, so if you are from an agency, please do not send unsolicited CVs/Profiles as they will be considered as free gifts. No budget has been allocated for agencies and we manage to fill all our vacancies by our internal resourcing function. Thank You **APPROVED**

Teacher (Artificial Intelligence) - £ Dependant on Experience – North London Academy NW3 Do you have a real passion and interest in Artificial Intelligence (AI), enough so to create a curriculum for it? ChatGPT is going to be huge – would you agree? What will AI be like in 2030? Will AI overcome humans? Artificial intelligence is shaping the future of humanity across nearly every industry. It is already the main driver of emerging technologies like big data, robotics and IoT, and it will continue to act as a technological innovator for the foreseeable future. The field of artificial intelligence has a tremendous career outlook, with Statistics predicting a 31.4 percent increase in jobs for data scientists and mathematical science professionals — which are crucial to AI — by 2030. Flywheel IT Services support over 100 schools in the London area with their IT and one of the academies have asked us to find a Teacher to redesign their IT curriculum around Artificial Intelligence If this is you, then we would really like to have a confidential conversation, so please click on the link below and apply I will respond to every application. Salary is dependent on teaching experience, and you will be employed full time by the academy Start time would probably be September 2023 but if you are available before then, it could be earlier than that Job Openings (peoplehr.net) **APPROVED**

IT School Engineer – Feltham area of London – up to £33,000 (DOE) All we want for Christmas is You! IT Engineer. A job title I am sure you have come across before. But what does that mean when working for Flywheel? Let me explain. Your new role. Providing great customer service to our schools, so the school loves us enough to renew their support contract. In this role providing Great Customer Service is more important than the tech! Therefore, we are looking for someone who can talk to a person as well as a computer. You may have been a junior engineer on a school site and can therefore ‘talk school’ and be familiar with the apps that schools use. Your main responsibilities will be client facing with the school stakeholders, conducting quarterly reviews, doing basic fixes, concierging tickets to the Help Desk and making sure that they are handled accordingly and to prioritise the workload of another engineer and technician on the school site. We are not looking for someone that knows everything about servers, networks and switches as we have this expertise elsewhere in our group of companies to draw on when required. In terms of career path, you might want to go into architecture, consultancy, senior support or management which are all available if you have these aspirations. Flywheel IT Services has teams of highly qualified and experienced IT engineers and consultants around the UK. For over 20 years we have partnered with businesses, schools and major construction companies to guide and support their projects, tech strategies and day-to-day operations. In an average year we help 200 businesses use technology, we design sustainable ICT infrastructures for 100 new schools and commercial buildings, and we nurture the ICT resources and dreams of 33,000 school children. Benefits · Basic salary of up to £33,000 (dependant on experience) · Private health insurance · Company pension · 25 days holiday plus bank holidays · Training and professional development · Innovative, growing business with an excellent reputation Therefore, if you have worked as an IT Technician or an IT Engineer in an education setting and you are looking for the next step in your career, then please hit the apply button below. Job Openings (peoplehr.net) I will respond to every application. Note to agencies We do not use agencies, so if you are from an agency, please do not send unsolicited CVs/Profiles as they will be considered as free gifts. No budget has been allocated for agencies and we manage to fill all our vacancies by our internal resourcing function. Thank You **APPROVED**

IT Service Manager – School in Hounslow – to £40,000 plus great benefits incl private health Colwyn Technologies (part of the Flywheel IT Services Group) provide effective response to customer requests for IT support in schools, ensuring that their needs and priorities are met. We are looking for an IT Service Manager for an academy in Hounslow, preferably with a background in IT support with schools/education Colwyn Technologies Service Managers are responsible for the front-line interface to all our customers for providing the best possible support and fault diagnosis. They will typically lead the local support team to maintain, administer and update a busy helpdesk system, provide hands on technical support and act as the single point of contact for the customer to the wider team and group. Responsibilities • Provision of technical support & ongoing administration of platform, comprising network connectivity (LAN & WAN), Active Directory, Email system, Virtualisation and Virtual Desktop Infrastructure solutions (e.g. Citrix/Windows Remote App) and online platforms (Office 365 and/or G-Suite) in line with the customer contract. • Proactively manage and engage in patch management for production systems and third party products • Provide technical operational support & administration of internal IT infrastructure, with a specific focus on the development, delivery & deployment of standardised policies & procedures (areas similar to those listed above). • When necessary, liaise with the senior technical support and Sales team, as per the Client requirements. • Engagement with 3rd party suppliers as & where necessary, with adherence to relevant Service Level Agreements in order to ensure agreed targets and standards are met. • Accurately log and document all calls received ensuring the correct priority and update/resolution route is assigned. Ensure key information for problem resolution is captured at all times. • Accurately manage site assets, recording and disposal of WEEE waste in line with customer policies • Manage and administer software licenses according to license agreements • Follow Colwyn Technologies processes and procedures as defined to successful case/task conclusion. Communicating with the customer to a satisfactory conclusion • Communicate effectively with customers on any issues/questions/concerns as necessary. Required Skills • Experience in a technical support, service delivery or project management within an IT environment with experience in outsourced client services, product sales and digital transformation, is required. Experience with both consultancy / professional services and IT managed services is highly valued. • Believes in team development, personal development and willing to continually improve yourself, as well as your team. • Proven ability to initiate, develop and grow senior relationships within client organisations – and influence purchase and buying decisions. • Has gravitas and an executive presence, either from stellar past results or a wealth of solid experience and can inspire confidence in our stakeholders • Evidence or prior, consistent success exceeding or meeting targets in similar roles. • Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business. • Knowledge of the full life cycle of their service, support and sales process from designing solutions, developing SLAs and delivering client KPIs. • Technical Degree or equivalent technical Certificates or extensive business and work experiences. • Willing to update and adapt skills as required by the demands of the role • Current driving licence • Able to work occasional weekends / out of hours • Be able to obtain an extended DBS Link to apply https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=522cc845-12ed-4ea6-b941-47a1042f9af3 **APPROVED**

Colwyn Technologies (part of Flywheel IT Services Ltd) are looking for a talented and motivated IT Engineer who has a real flair for technology and thrives on providing exemplary customer service to join a Secondary School in Hounslow as their IT Engineer on a full-time basis. The IT Engineer is responsible for supporting the IT services of the school with a particular emphasis on customer service. Key accountabilities • Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by the Service Manager. • Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident. • Team. Supporting the team to build a culture of continuous improvement. Key challenges • Maintain a close view of service incidents, their impacts on BAU activities. • Accurately document and record IT services to support the remote and local team. • Be responsive to requests for support whilst delivering against agreed SLA’s and objectives. Requirements · IT support experience with schools highly desirable · Experience in a technical support or service delivery function within an IT environment · Must be able to work the following hours 0800 to 1630 on site The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the commitment. The successful candidate will be subject to a EDBS check. Link to apply below https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=cc0ece3a-59b5-47bc-a6a3-0a3b0af310d2 **APPROVED**

IT Technician – School in Wembley – to £21,000 + great benefits Colwyn Technologies (part of the growing Flywheel IT Services Ltd Group) are looking for a talented and motivated IT Technician who has a real flair for technology and thrives on providing exemplary customer service to support a large prestigious school in the Wembley area and join a superb IT Support team at this site The IT Technician is responsible for supporting the IT services of the school with a particular emphasis on customer service. Key accountabilities • Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by the Service Manager. • Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident. • Team. Supporting the team to build a culture of continuous improvement. Key challenges • Maintain a close view of service incidents and their impacts on BAU activities. • Accurately document and record IT services to support our remote and local team. • Be responsive to requests for support whilst delivering against agreed SLA’s and objectives. The Successful Person • Proficient in Microsoft technologies • Experience in a technical support or service delivery function within an IT environment, preferably supporting schools, academies and/or MATs • Willing to learn any bespoke software systems of the various schools • Excellent interpersonal skills • Solid communication skills (both written and verbal) • Must be able to follow instructions and document processes The schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the commitment. The successful candidate will be subject to a EDBS check. Link to apply https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=325a7cc3-c75a-41ab-9534-c9daec4a3d4c **APPROVED**

Colwyn Technologies (part of the Flywheel IT Services Group of companies) are looking for a talented and motivated individual who has a real flair for technology and thrives on providing exemplary customer service to join an Academy in Romford as their IT Service Manager on a full-time basis. The IT Service Manager is responsible for managing and supporting the IT services of the academy with a particular emphasis on customer service and building long term relationships. Key accountabilities • Relationship management. Identify, analyse, manage and monitor relationships with and between stakeholders. Clarify mutual needs and commitments through consultation and consideration of impacts. • Ownership and initiative. Take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. • Service focus. Maintain focus on the whole life of service delivery: from designing to developing to delivering and operating. Ensure that a set of IT products, suppliers and vendors come together to deliver an IT service. • Line Management. Supporting, mentoring and coaching two team members, focussing on their needs to grow and develop into the next generation of service managers. Key challenges • Maintain a close view of service incidents, their impacts on BAU activities. • Accurately document and record IT services to support our remote team. • Be responsive to requests for support whilst delivering against agreed SLA’s and objectives. Please follow the external link to our career’s website to apply:https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=bb4013d8-d7e6-4629-a677-d2d4dc572f61 (you may have to cut and paste this link into your browser) **APPROVED**

Colwyn Technologies (part of the Flywheel IT Services Group) whose mission is to provide effective response to customer requests for IT support in schools, ensuring that their needs and priorities are met. Colwyn Technologies Service Managers are responsible for the front-line interface to all our customers for providing the best possible support and fault diagnosis. They will typically lead the local support team to maintain, administer and update a busy helpdesk system, provide hands on technical support and act as the single point of contact for the customer to the wider team and group Service Managers can support several customers over a geographical dispersed area, prioritising customer requests and managing their incidents to resolution. However, the primary duties of this role are for an academy in Hayes, Middlesex and thus the role is based on their sites Responsibilities • Provision of technical support & ongoing administration of platform, comprising network connectivity (LAN & WAN), Active Directory, Email system, Virtualisation and Virtual Desktop Infrastructure solutions (e.g. Citrix/Windows Remote App) and online platforms (Office 365 and/or G-Suite) in line with the customer contract. • Proactively manage and engage in patch management for production systems and third party products • Provide technical operational support & administration of internal IT infrastructure, with a specific focus on the development, delivery & deployment of standardised policies & procedures (areas similar to those listed above). • When necessary, liaise with the senior technical support and Sales team, as per the Client requirements. • Engagement with 3rd party suppliers as & where necessary, with adherence to relevant Service Level Agreements in order to ensure agreed targets and standards are met. • Accurately log and document all calls received ensuring the correct priority and update/resolution route is assigned. Ensure key information for problem resolution is captured at all times. • Accurately manage site assets, recording and disposal of WEEE waste in line with customer policies • Manage and administer software licenses according to license agreements • Follow Colwyn Technologies processes and procedures as defined to successful case/task conclusion. Communicating with the customer to a satisfactory conclusion • Prioritise workload and advance technical problems where appropriate to next highest level of expertise. • When required, for example in the case of an MI, an action plan will be required with a detailed MI report, ensuring that options, risks, workarounds are clearly presented and timely executed until final resolution. Identify and analyse customer issue/fault trends and provide proactive recommendations as necessary. • Complete daily/weekly checks and provide reports in a timely manner • Maintain an up-to-date documentation portal • Decide what and when to escalate to your manager, in line with company structure and policies • Provide responsive technical assistance to customer requests for support. • Utilise analytical troubleshooting techniques when diagnosing customer issues. • Communicate effectively with customers on any issues/questions/concerns as necessary. • Communicate with other technical support groups, other parts of the Colwyn family, resellers/vendors/operators as required to resolve or assist in resolving customer problems that are outside of skill set. • Meet demanding contracted SLAs for customer problems according to service support. • Develop and maintain an awareness of current and new technology. • Work effectively as a member of the team and on own intuitive. • Effectively manage, against reviewed priorities, personal list of outstanding customer queries. • Actively work to meet or exceed operational goals. • Assist with mentoring of new and/or less experienced staff as required. • Actively supports and drive group meetings to achieve targets and goals. • Manage and implements projects within agreed timescales and scope. • Understands and articulates Colwyn Technologies’ goals and business aims. • Develops, maintains and delivers Transfer of Information to staff where required. • Makes decisions on customer management and escalation without the need for micromanagement. • Priorities and manages team workload as required. • Generates and/or recognises creative solutions in work related situations. • Ensures supported sites are GDPR compliant and actively engages with data officers • Occasional out of hours work required as business needs change • Work hours as agreed by the group and/or Colwyn Technologies’ management team. • Support other duties/projects as assigned by group management Link to apply below (you may have to cut and paste the link in to your browser) https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=0d783daf-b8db-480a-a5b7-978fb72c50a8 **APPROVED**

Colwyn Technologies (part of the Flywheel IT Services Group) whose mission is to provide effective response to customer requests for IT support in schools, ensuring that their needs and priorities are met. Colwyn Technologies Service Managers are responsible for the front-line interface to all our customers for providing the best possible support and fault diagnosis. They will typically lead the local support team to maintain, administer and update a busy helpdesk system, provide hands on technical support and act as the single point of contact for the customer to the wider team and group Service Managers can support several customers over a geographical dispersed area, prioritising customer requests and managing their incidents to resolution. However, the primary duties of this role are for an academy in Isleworth, London and thus the role is based on-site Responsibilities • Provision of technical support & ongoing administration of platform, comprising network connectivity (LAN & WAN), Active Directory, Email system, Virtualisation and Virtual Desktop Infrastructure solutions (e.g. Citrix/Windows Remote App) and online platforms (Office 365 and/or G-Suite) in line with the customer contract. • Proactively manage and engage in patch management for production systems and third party products • Provide technical operational support & administration of internal IT infrastructure, with a specific focus on the development, delivery & deployment of standardised policies & procedures (areas similar to those listed above). • When necessary, liaise with the senior technical support and Sales team, as per the Client requirements. • Engagement with 3rd party suppliers as & where necessary, with adherence to relevant Service Level Agreements in order to ensure agreed targets and standards are met. • Accurately log and document all calls received ensuring the correct priority and update/resolution route is assigned. Ensure key information for problem resolution is captured at all times. • Accurately manage site assets, recording and disposal of WEEE waste in line with customer policies • Manage and administer software licenses according to license agreements • Follow Colwyn Technologies processes and procedures as defined to successful case/task conclusion. Communicating with the customer to a satisfactory conclusion • Prioritise workload and advance technical problems where appropriate to next highest level of expertise. • When required, for example in the case of an MI, an action plan will be required with a detailed MI report, ensuring that options, risks, workarounds are clearly presented and timely executed until final resolution. Identify and analyse customer issue/fault trends and provide proactive recommendations as necessary. • Complete daily/weekly checks and provide reports in a timely manner • Maintain an up-to-date documentation portal • Decide what and when to escalate to your manager, in line with company structure and policies • Provide responsive technical assistance to customer requests for support. • Utilise analytical troubleshooting techniques when diagnosing customer issues. • Communicate effectively with customers on any issues/questions/concerns as necessary. • Communicate with other technical support groups, other parts of the Colwyn family, resellers/vendors/operators as required to resolve or assist in resolving customer problems that are outside of skill set. • Meet demanding contracted SLAs for customer problems according to service support. • Develop and maintain an awareness of current and new technology. • Work effectively as a member of the team and on own intuitive. • Effectively manage, against reviewed priorities, personal list of outstanding customer queries. • Actively work to meet or exceed operational goals. • Assist with mentoring of new and/or less experienced staff as required. • Actively supports and drive group meetings to achieve targets and goals. • Manage and implements projects within agreed timescales and scope. • Understands and articulates Colwyn Technologies’ goals and business aims. • Develops, maintains and delivers Transfer of Information to staff where required. • Makes decisions on customer management and escalation without the need for micromanagement. • Priorities and manages team workload as required. • Generates and/or recognises creative solutions in work related situations. • Ensures supported sites are GDPR compliant and actively engages with data officers • Occasional out of hours work required as business needs change • Work hours as agreed by the group and/or Colwyn Technologies’ management team. • Support other duties/projects as assigned by group management Link to apply below (you may have to cut and paste the link in to your browser) https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=556eda37-25bc-4caf-996a-7f7eb9db5891 **APPROVED**

Colwyn Technologies (part of Flywheel IT Services Ltd) are looking for a talented and motivated Field IT Engineer who has a real flair for technology and thrives on providing exemplary customer service to support and cover Schools in the London area on a full-time basis. The IT Field Engineer is responsible for supporting the IT services of the various schools with a particular emphasis on customer service. Since the role is a “floating role” to cover various schools in the London area (mainly around Hounslow and Wembley), a full driving licence and access to a car is necessary and travel expenses will be recompensed. Where necessary the incumbent can work from home and provide IT support services on a remote basis if possible. IT Engineers operate and maintain computer systems and networks in the schools that we support to ensure users receive an effective IT service Duties and responsibilities include: · Serving as the first point of contact for IT support within schools · Repairing and replacing damaged computer and network components · Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software · Supporting people whenever they encounter challenges with computers and network devices · Maintaining and updating technical documentation regularly · Administering a helpdesk using ITIL principles and guidelines · Support colleagues and teams · Testing new hardware and software before full-scale installation · Troubleshoot and support online lessons, conferencing and recording both remotely and on school sites · Support the schools PC and AV infrastructure, including a range of operating systems and hardware devices. · Manage and maintain computer suites, AV in halls and classrooms for teaching functions. · Desktop deployment and management. · Maintain and configure hardware and software including imaging and placement of equipment. · Build, rebuild and configure computers and IT equipment. · Maintain stock control, inventory systems and auditing. · Ensure the security of hardware and software in computer suites is maintained. · Self-diagnose problems and repairs on computers and peripheral equipment. · Troubleshoot network connectivity. · Troubleshoot and configure print devices. · Have an active involvement in the wider projects. · Research and suggest technology, equipment and solutions to enhance and develop new and improved methods of teaching and learning. · Ensure compliance and understanding of all IT and technology-based policies. · Take part in and deliver regular and appropriate training across the schools. · As technology changes at a quick pace, keep up to date with developments and changes. · Provide support for Open days and events outside of core hours as required. · To ensure practice is in line with the requirements of the General Data Protection Regulations. · Weekends and out of hours work maybe required as and when needed · To commit to upholding the principles of Safeguarding The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the commitment. The successful candidate will be subject to a EDBS check. Link to apply below (you may have to cut and paste the link in to your browser) https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=3e42147d-7fee-4e57-9942-dca1cdeef635 **APPROVED**

Account Manager (Education) – Must have experience of selling IT solutions to schools Are you looking for an exciting opportunity within a growing group of IT companies? Can you show demonstrable success in account managing into K12 schools majoring on managed services and complimentary IT solutions? Would you like to be part of a driven, ambitious team playing culture that can offer you excellent earning and career opportunities? We are looking for Account Managers in London, the Home Counties and the Midlands and looking to pay up to £50k basic with an additional comp plan of 50% of basic plus car allowance If you are looking for the next step in your sales career, then this will be the opportunity for you! The role reports to the UK Head of Sales, is field-based & customer facing, responsible for a portfolio of existing clients with the intent of up-selling a clearly defines set of products and services. The sales organisation is backed by a comprehensive on-boarding programme and will be supported by a high-quality marketing and social media calendar. You will be based from home but have the use of satellite offices. Main Responsibilities · Execute against a clear engagement model and customer development framework into a portfolio of existing customers · Build a detailed understanding of the customer environment, frameworks, competitor landscape and politics to determine key growth areas. · Play a key role in governance and reviewing progress while also seeking opportunities to expand scope · Work collaboratively with specialists across all lines of the business · Support contract renewal & Bids and Tenders into their portfolio · Leverage identified product & services to upselling and increase share of school spend · Work collaboratively with engineering and service delivery organisation to effect high levels of service delivery The Ideal Candidate · Driven sales professional with the desire to develop accounts and win business · Understanding of selling IT into schools is mandatory · Extensive relevant sales experience in an IT environment with evidence of exceeding targets · Must be able to demonstrate effective management of customer relationships · Ability to manage stakeholders across all levels both internally and externally · Understanding and appreciation of competitors and their strategies · Will have experience of using a CRM effectively · Excellent Communication & presentation skills Benefits · Above industry standard base package, clear & competitive compensation plan · Excellent benefits including car allowance, private health & pension · Innovative, growing business with an excellent reputation · Part of a larger and expanding IT Services Group offering future career opportunities Link to apply https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=ddf2b3fe-5d23-46da-b26d-9a96e7845e25 **APPROVED**

IT Technician – School in Hounslow - £21,000 + great benefits Colwyn Technologies (part of Flywheel IT Services Ltd) are looking for a talented and motivated IT Technician who has a real flair for technology and thrives on providing exemplary customer service to support a group of schools in the Hounslow area as their IT Technician on a Fixed Term Contract for maternity cover The IT Technician is responsible for supporting the IT services of the schools with a particular emphasis on customer service. [h=1]Key accountabilities[/h]· Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by the Service Manager. · Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident. · Team. Supporting the team to build a culture of continuous improvement.[h=1]Key challenges[/h]· Maintain a close view of service incidents and their impacts on BAU activities. · Accurately document and record IT services to support our remote and local team. · Be responsive to requests for support whilst delivering against agreed SLA’s and objectives. The Successful Person · Proficient in Microsoft technologies · Experience in a technical support or service delivery function within an IT environment · Willing to learn any bespoke software systems of the various schools · Excellent interpersonal skills · Solid communication skills (both written and verbal) · Must be able to follow instructions and document processes The schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the commitment. The successful candidate will be subject to a EDBS check. Link to apply https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=0f51bc48-b540-466f-a51a-47113bc9f0c0 **APPROVED**