Helpdesk Manager - Independent Sch - £35k - Walton, Surrey - Closing 27/3

[Ravi_GreatFind]

Fantastic opportunity to join a leading Independent school as their new Helpdesk Manager based in the Walton, Surrey area with an attractive salary of up to £35,000! This role comes with great benefits such as free lunch, life and personal accident insurance and more.

 

Role Overview

Your responsibility will be to oversee the day-to-day activities of Service Desk operations and ensure students and staff receive support when they need it. Additionally, you will also manage the IT support team, ensuring tickets are resolved promptly and serve as a first and second-line liaison for digital initiatives and projects.

 

Responsibilities:

 

● Responsible for all service desk tickets, escalation requests, and asset management.

● Provide updates to management and customers regarding high profile critical or complex incidents as needed.

● To evaluate the level of customer satisfaction provided by the Service Desk by obtaining customer feedback.

● Keeping up with industry developments and driving innovation and change.

● Establish the Service Desk strategy to promote more efficient and faster resolution of incidents and requests and create a flexible and robust service.

● Assist the Network Manager in handling support requests escalated to that section.

 

Essential Qualifications and Experience:

 

● Experience working in a similar role and within a school environment.

● Expertise in Microsoft Office applications.

● Strong knowledge of Active Directory and Exchange, Windows Server and client software.

● Ability to drive front-facing service changes forward and to analyse data effectively.

● Extensive management experience

 

Person Specification:

 

● Be able to work independently and as part of a team.

● Leadership Skills

● Passion for IT

● Flexible

● Analytical thinking skills

 

Apply today or contact us for addtional information.

 

Come and see us at Bett 2022 at LONDON Excel - Register for our event at the Fox Excel on Thursday 24th and Friday 25th March from 2pm onwards.

Register following the link below.

https://www.eventbrite.co.uk/e/bett-show-meet-greet-greatfind-recruitment-tickets-239907027377

 

Ravi Patel

Managing Director

GreatFind Recruitment

Tel - 07904 015757

Email CV to - ravi@greatfindrecruitment.com

 

For our latest vacancies visit - http://www.greatfindrecruitment.com

 

Follow us on LinkedIn - https://www.linkedin.com/company/greatfind-recruitment/

 

**APPROVED**

Edited March 20, 2022 by Dos_Box