Groupcall Support

[andy_b]

Is Groupcall support still bad? Opened a ticket on Monday and still heard nothing.

[DrBeaker]

So it's still appalling I see then at Groupcall. My last couple of times have not been at all positive. If I remember the actua last one correctly - I'm still waiting for a callback from them, for an issue, from a user who left 6x months ago.

 

Thank God we've using Wonde for a lot more stuff now. It's a lot better looking and easier to use too.

 

They're actually proactive as well when things aren't working at their end. Have excellent service from them.

Edited March 19, 2022 by DrBeaker

[jemal]

I wouldn't say it's as bad as it was 3 or so years ago shortly after the community brands acquisition. Groupcall xporter and groupcall messenger support (via email or submission form) I've made in the last 1 or 2 weeks have been dealt with within 24 hours 'ish. I don't think I recall seeing any phone numbers though like there used to be in the past.

[andy_b]

This is an automated email from the Community Brands UK Service Team. We are aware that your issue 'XXX' has not yet been answered by a member of our support team.

 

Please accept our apologies for the delay in getting back to you. We are currently experiencing high demand of our services and whilst we have allocated additional resource over this period, demand is such that it is taking longer than normal to respond.

 

Please note that your case is queued with our team and we will get back to you as soon as possible.

 

One week, first response.

[kevin_lane]

I opened phone there support awhile back actually spoke to someone, told him the problem and said he was going to open a support ticket

 

Which he did bless him

 

A week later I gets an email saying my issue was resolved

 

????

 

I was waiting for someone from higher up to ring me to help me with the problem !!

 

Never did get that phone call lol

[bobsmith]

I've phoned them in the last week - got through to a human straight away and had a good chat.

 

Guess it's highly variable. They've actually been really proactive with our case and the guy I spoke to actually knew what he was on about.

 

I used to hate dealing with Wonde but have to admit that my recent call with them really impressed me.

[andy_b]

I've phoned them in the last week - got through to a human straight away and had a good chat.

 

Guess it's highly variable. They've actually been really proactive with our case and the guy I spoke to actually knew what he was on about.

 

I used to hate dealing with Wonde but have to admit that my recent call with them really impressed me.

 

5 mins on hold then answerphone

[ovek]

I used to hate dealing with Wonde but have to admit that my recent call with them really impressed me.

 

I know that pain Wonde have literally just ghosted me and won't reply to my emails.

[Bwood]

Today I attempted third time to fill in a support ticket online https://support.groupcall.com/, and still no contact from them. The phone rings and after 10 minutes of wait, an automated message directs you to record your message.

remote chat is "offline".

how on earth do you get to them for any support?

[simpsonj]

Today I attempted third time to fill in a support ticket online https://support.groupcall.com/, and still no contact from them. The phone rings and after 10 minutes of wait, an automated message directs you to record your message.

remote chat is "offline".

how on earth do you get to them for any support?

 

I've found the best way was to go through the company that are using them to provide your data, as they seem to have a fast track to support, if that's a possibility?

[sefton]

I've found the best way was to go through the company that are using them to provide your data, as they seem to have a fast track to support, if that's a possibility?

 

I'd agree with that, we've moved onto the ALPS platform and we were having some issues with xporter, ALPS got in touch and Groupcall were back on to me that day and both schools were resolved before the end of the day, could not have been more helpful.