[ms office - 2016] Shared Mailbox Query

[bhargate]

Morning,

 

I have a query regarding an issue I'm having with a shared mailbox in Office online and on Outlook 2016 clients.

 

We have a mailbox setup with 3 members of staff in it, emails are coming through fine but when they delete an email instead of it moving to deleted items in that folder it is deleting it completely out of there and into recoverable items which is only accessible in 365 online.

 

Is there a way to stop this? The team of 3 are a very busy team within school and can't be checking the recoverable items every day.

 

Cheers,

Brendan.

[MicrodigitUK]

https://docs.microsoft.com/en-us/outlook/troubleshoot/email-management/deleted-items-go-to-wrong-folder