Is your copier provider still experiencing supply chain issues?

[pete]

I've been waiting for a response (not a resolution, just a response) to a service call raised last Friday (10th) morning.

 

I've phoned their helldesk twice and the second time got a hint the helldesk people were getting a lot of similar queries. I've also chased via the account manager (who's elusive if I'm being charitable).

 

So much for a 4hr response SLA.

[CHiLL]

I spoke with one of our AltoDigital engineers the other day and he said that our Xerox stock is pretty much back at regular levels/timeframes, but other companies that they also supply (such as Ricoh, Sharp, etc) are still pretty bad for them. Maybe that's because they're a Xerox company now, prioritised by Xerox and de-prioritised by other suppliers? Edited June 16, 2022 by CHiLL