Netsweeper Agent randomly not starting

[TMBS]

Hi

 

Has anyone else had issues with their SBB Netsweeper agent not starting? We're just having this randomly happening to us. It's hard to monitor as staff only become aware when they can't use YouTube because it's blocked by the KS3 filtering policy. When you look at the machine there is no NS agent in the taskbar. We can push it out again, or restart the machine to resolve but would like to know why it's happening.

 

We've got a call open with SBB and RM and have installed the latest agent. It looks like the service isn't starting but I don't know why not.

 

Thanks for any help!

[Koldov]

Honestly no idea, but there is some mention of recent Windows updates messing with certain firewalls...

 

http://www.edugeek.net/forums/windows/225791-looks-like-january-windows-updates-causing-all-sorts-issues-2.html#post1935207

 

HTH

[TMBS]

Honestly no idea, but there is some mention of recent Windows updates messing with certain firewalls...

 

http://www.edugeek.net/forums/windows/225791-looks-like-january-windows-updates-causing-all-sorts-issues-2.html#post1935207

 

HTH

I'd seen that thread but this started happening last year so I don't think it's that - thanks anyway!

[Oaktech]

Hi

 

Has anyone else had issues with their SBB Netsweeper agent not starting? We're just having this randomly happening to us. It's hard to monitor as staff only become aware when they can't use YouTube because it's blocked by the KS3 filtering policy. When you look at the machine there is no NS agent in the taskbar. We can push it out again, or restart the machine to resolve but would like to know why it's happening.

 

We've got a call open with SBB and RM and have installed the latest agent. It looks like the service isn't starting but I don't know why not.

 

Thanks for any help!

 

 

Yes, my MSP says it's a windows update born issue - possibly Nov/Dec updates, we haven't got a fix other than creating a scheduled to task to start it every 10 minutes.

[PaddyNewman]

Yes. Very often.

 

I have a start up batch now to force it, but has the WAgent MSI been changed to use WAgent as a service? There is an option in the MSI under the Property table called NS_WAGENT_SERVICE, default is 0, I set this to 1.

 

Its worked on 99% of our machines, however I still use the script in one instance and it just runs the installed EXE with the the WAgent args, works perfectly fine, but its a simple start "" etc.

 

Its been that way for me since like February 2021

[stevenramsden]

Yes I had this issue with SBB Netsweeper Wagent too for the past year.

Support just passed it off as a O/S issue and assured me the MSI was fine.

Ticket closed and went down the script route in the end