Salto System Access points not connected

[Theldron]

Hi all,

 

We have a Salto system which was working fine before half-term but now, when we go onto online monitoring, it is saying all the access points are not connected and that an address is required.

 

 

This is what we see, could this be firewall? Though can't see why it would just happen.

 

Thanks

[Carrot63]

Hi

Did you find out what the cause of this issue was? We are having exactly the same problem.

 

Thanks

[Theldron]

Hi

Did you find out what the cause of this issue was? We are having exactly the same problem.

 

Thanks

 

Hi,

 

Not yet, it seems to be a firewall problem. We are still looking at it, got a card printing problem now.

 

The only thing I was told, is make sure any IP addesses in your System - Salto Network, are available nothing is blocking them.

 

Not sure if that will help.

 

Take care.

[Carrot63]

OK thanks.

 

We have tried switching the Windows Firewall off temporarily and also bypassing the main Firewall and it still showed the intermittent issue.

It worked fine until September for us and we have had it for years so we are at a loss. We did move form VMWare toi Hyper-V over the summer so we are wondering whether it is linked to the multiple nics on hosts issue but our Hyper-V people are looking into this possibility at the moment. We have already disabled VMQ on the network card which is one of Saltos suggestions.

We just keep being told by Salto it is a network issue of ours, not their problem.

If we do get anywhere I will let you know.

 

Thanks

[taylorham1020]

Did anyone ever get a solution to this?

[Theldron]

Hi, we got this sorted our side, from what I remember it needed a Salto software update.