salto - peripheral timeout error

[Symbiosis]

Hi - any SALTO users out there?

 

We are using SALTO space with our USB reader/encoders

 

From time to time, the card reader/encoders fail with a message of "peripheral timeout"

 

We try everything such as different USB ports, restarting Space, re-installing the driver etc but the only thing that ever seems to work is multiple PC reboots until it seems to magically work again.

 

Has anyone else experienced this issue and do you have a solution to it please?

 

Cheers

[Jawloms]

I appreciate it isn't super useful to you for finding a solution, but I use one of those and don't have that problem. Windows 10, Chrome or Edge, USB 2 port on my laptop. Backend is running on a Server 2012 R2. Any other info you'd like?

[Symbiosis]

I appreciate it isn't super useful to you for finding a solution, but I use one of those and don't have that problem. Windows 10, Chrome or Edge, USB 2 port on my laptop. Backend is running on a Server 2012 R2. Any other info you'd like?

 

Thanks for the reply. Interesting to hear that you never experience this issue

 

We have several SALTO encoders on various WIN 10 PC's and laptops and they all run into this from time to time - very frustrating and super difficult to troubleshoot

[browsw]

Same here… only quick solution seems to be to uninstall and reinstall drivers. Not ideal for the office users who aren’t local admins.

[tech-man]

I have had this once. Restarting the Salto service on my machine resolved the issue.

[gwendes]

We just remotely restart the Salto service whenever we have this problem. Fixes it straightaway. Happens a couple of times a term to our two USB readers.