NET2 ACU going offline

[Urza_mlg]

Hi there!

 

We have a bunch of ACU that went offline 10 days ago.

 

Every one of them is connected directly to the server.

 

When this issue happened in the past, i was able to put the ACU online by resetting them manually (going to the ACU, disconnecting them from power and connecting them again), but in this case the only thing i get is a brief ACU online message in NET2 client, but after 30 seconds It gets to ACU not responding state again.

 

I dont know what could be happening here, Could you give me any hint?

 

Best regards

[Bedders]

I'd contact Paxton and see if they have any advice. They've been very helpful in the past with any Net2 issues, and may be able to point you in the right direction.

[Urza_mlg]

Thanks Bedder!

 

I've been in contact with them, with no success for the time being, but wanted a second source of información

 

If i found the solución i will post It here, because this is the first page that appears when looking for issues related to NET2.

 

Best regards

[blu4]

We had a similar issue at our site when we had ALL of our units go offline. Well, you could still ping them but they were not responding to any commands. We fixed it by going to Configuration Utility on the server, TCP/IP tab, select all units and click "detect". That worked for us.