Relinking Groupcall Xporter on Demand to a new SIMS Server

[denzal2k4]

I fear I know the answer but having contacted their support a month ago and still awaiting a response, is there anyway for us to relink our Xporter on Demand to a new Hosted SIMS server, we have been trying to rebuild the network and their lack of assistance has made this difficult as lots of our services were synced this way, fortunately we have been able to move to Wonde for most of them but Squid say it's a no go.

 

Help?

[robk]

Were you on SIMS before? I have a similar call open with groupcall, think we have it sorted, but it took them forever! then we had to pay to get them to do the work.

[DrBeaker]

This sadly mirrors my experience with Groupcall services since 2019.

 

I was impressed by the setup and how it worked. However my experience of support since 2019 has not been very positive, if at all. Only a fellow member here managed to help me. Wonde have taken over their services for the most part and far superior it seems

[georgeescott]

Not sure on the difference between Xporter and Xporter on Demand (if there's a difference?) but I recently migrated our old SIMS server to a new one and contacted Groupcall for instructions. Got a reply within a day.

They sent me a link to this: https://support.communitybrands.uk/s/article/Xporter-New-Server-Migration-Not-Hosted. As long as you have access to the old server then this'll work.