Arbor - Clubs booking

[steveg]

Is there anyone on here that uses Arbor for clubs booking, specifically care clubs? I would be very interested to chat to anyone that is managing to make this work for them.

[steveg]

Not sure if this is no one uses it, or no one else has actually managed to make it work!!

[Edu-IT]

I was under the impression Arbor had its own customer forum. Have you tried there?

[steveg]

I was under the impression Arbor had its own customer forum. Have you tried there?

 

Not yet, I think there are more Arbor staff active on there than users. Noticed there were more and more schools on here moving to Arbor so thought I'd ask here first.

[imran_r]

Hi,

 

We use Arbor in our school and have clubs set (but not care clubs). If you want to elaborate on your query I can see if i can help?

[steveg]

Hi,

 

We use Arbor in our school and have clubs set (but not care clubs). If you want to elaborate on your query I can see if i can help?

 

We are having lots of meetings with them about it at the moment. Clubs does just about work, although there are some issues with it that desperately need improving.

 

I think our biggest issue with the care clubs system is that if a parent books but doesn't pay, (paying by childcare voucher for example) they think they have booked, we can see that they have booked but not paid, but they don't appear on the register for the club until payment has been made. Obviously this can result in children going missing.

[imran_r]

We are having lots of meetings with them about it at the moment. Clubs does just about work, although there are some issues with it that desperately need improving.

 

I think our biggest issue with the care clubs system is that if a parent books but doesn't pay, (paying by childcare voucher for example) they think they have booked, we can see that they have booked but not paid, but they don't appear on the register for the club until payment has been made. Obviously this can result in children going missing.

 

That definitely sounds like a flaw in the way it should work. I have to say I am really pleased with the way Arbor support works and they've certainly helped in overcoming other issues. Hopefully they'll find a quick solution this as well.

[Arbor_Daniel]

Thank you for sharing your insights into using Arbor to manage clubs. This topic is very timely in fact, as our Product Team are planning to develop more functionality in this area over the next few terms.

We’re always looking to hear how we can help schools work better, and we welcome all Arbor schools to contribute their feedback to our public-facing Product Roadmap. Our Product Managers keep an eye on it regularly for comments which feed directly into how we prioritise the products we’re developing. I’ve just shared a link with you via Direct Message to our Roadmap where you can up-vote and give your thoughts on planned developments for Clubs and Payments.

 

Please also remember that you are only one click away from our comprehensive Help Centre and the Arbor Community - a dedicated forum where you can talk to our user base of over 1,800 schools and MATs

Edited June 16, 2021 by Arbor_Daniel

[steveg]

Thanks for the replies. We had another very productive meeting with Arbor yesterday to discuss the issue and are going to be put into contact with their product team for this development so we can work with them on it.

 

It was just disappointing for us that at the moment it doesn't work as it should, or how we believed it would work after the sales meetings, which has resulted in us having to migrate this section back to our old system. We have also have a meeting with the sales team and they have agreed that there is learning to be taken from this, it certainly wasn't an attempt to miss-sell, but did highlight where they could improve in the future.

 

Hopefully this development work will bring it in line with the rest of the system, which we have been very happy with.