User Photos - Office 365, Teams, Exchange, Sharepoint

[tri_94]

Hi there

 

We seem to be having issues with profile photos disappearing in Teams. The photo shows I'm Teams admin portal, Office 365 admin portal, Exchange online and some of the users their photo will show on the IOS teams app. But in the desktop app or web browser doesn't appear. (Yes I've cleared the cache and logged out and back in.)

 

We normally upload via PowerShell to exchange online. The photo then seems to sync to Azure, Teams (At times it seems we have to wait longer then 24hrs)

 

I've raised a ticket about this which was open for weeks and kept being told to re-upload in SharePoint. Which i did for test users and most times after 2-3 days the photos would display.

The ticket got shut as most of the users that I re-uploaded the photos for were showing and fine. However checked this morning and users that i re-uploaded the photo weeks ago have now disappeared. Again they show in the admin portals and exchange online, just not in teams itself.

 

Trying to understand the steps as how the photos sync works.

I know that the Set-Userphoto places the photo into exchange mailbox. But this must also sync to Azure and Teams etc.

 

I've looked at sites like https://support.microsoft.com/en-us/office/information-about-profile-picture-synchronization-in-microsoft-365-20594d76-d054-4af4-a660-401133e3d48a

 

But it seems to say there isn't a sync to azure. Also Teams isn't mentioned

 

The users that I've uploaded photo in SharePoint if I go to https://mydomain.sharepoint.com/_layouts/15/userphoto.aspx?size=S&[email protected] i can then download the photo. But others which the photo appears in Teams if I try and get their photo in the same way I just get a place holder. So I assume that its not on SharePoint.

 

So if anyone has any ideas is how the sync works that would be great.

 

Thanks