OneDrive Office files can't be opened in Desktop app

[Lippy]

We have a few users who can open Office documents in OneDrive, but when the try to use their local Office App they can't open the document.

 

 

Any ideas?

[E_G_R2]

The address string looks very long, i believe there is a limit, suggest they move the file nearer the top of the tree and see if they can open it.

[Lippy]

The address string looks very long, i believe there is a limit, suggest they move the file nearer the top of the tree and see if they can open it.

 

Thanks, we'll give this a go!

[thimon]

With a registry entry you can change the file path limit to 32k characters. Pretty much becomes a none issue then.

 

Edit. There’s several guides out there on how to do this. Here’s one - https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/The-Windows-10-default-path-length-limitation-MAX-PATH-is-256-characters.html

Edited April 26, 2021 by thimon

[E_G_R2]

This from Microsoft on File length for OneDrive/Sharepoin online docs - https://support.microsoft.com/en-us/office/restrictions-and-limitations-in-onedrive-and-sharepoint-64883a5d-228e-48f5-b3d2-eb39e07630fa#:~:text=File%20name%20and%20path%20lengths,-Applies%20to%3A&text=The%20entire%20decoded%20file%20path,and%20file%20name%20after%20decoding.

 

The entire decoded file path, including the file name, can't contain more than 400 characters for OneDrive, OneDrive for work or school and SharePoint in Microsoft 365. The limit applies to the combination of the folder path and file name after decoding.

[MYK-IT]

[posts sheepishly]

this has started to happen in past few weeks with our remaining Windows 7 / Office 2010 computers...

Put it down to both OS and Office being way beyond support now...

[/posts sheepishly]

[FN-GM]

[posts sheepishly]

this has started to happen in past few weeks with our remaining Windows 7 / Office 2010 computers...

Put it down to both OS and Office being way beyond support now...

[/posts sheepishly]

 

It looks like the original poster is also using Windows 7.