Hosted Phone Solutions

[mowgli82]

Hi Guys,

 

I'm after some recommendations for a cloud hosted phone solution for a large primary.

 

I've got some experience being an end user of 3CX Hosted which just seemed a little glitchy, mobile/desktop app continuing to ring after i've picked up desk phone etc.

 

Any opinions welcome.

[rogerdnixon]

If you use G Suite, Google Voice works well - we use at a number of primaries. Integrates with all of your other services as well.

[MatthewL]

With the 3CX hosted do you have a SBC on site or not?

[mowgli82]

With the 3CX hosted do you have a SBC on site or not?

no I don't think so.

[MatthewL]

3CX state that a SBC must be used if using the hosted platform, weather that makes any difference I cannot say as never used that.

 

What sort of internet connection speed wise do you have? Are the phones on their own VLAN?

 

I quite like 3CX and have used in small environments although not with many calls. I would be checking connection, check that the ports the devices need to access to enable things to work are allowed through your firewall and go from there.

[VeryPC]

Morning @mowgli82

 

We're a 3CX partner here at VeryPC. We've got our dedicated webpage here and I will get John our in-house specialist to drop you a PM!

 

- Ryan

[mb2k01]

If it helps, your 3cx ringing issue is almost definitely firewall ports not open, or maybe SIP ALG enabled on your router.

If you manage to get everything sorted on that side of things, you should have a good experience on 3cx