IT Service Delivery Team Lead - South London - £38k- Closing Thursday 28th Jan.

[Ravi_GreatFind]

An exceptional management role for an experienced IT professional to ensure high quality IT operations. The role offers an exciting opportunity to make a positive impact on our client’s already well-established IT provision in the Education sector.

 

We have a similar role available in North London.

 

Role Overview

 

With an excellent salary of £35,000 to £38,000 plus an 11% pension contribution, this role is a fantastic opportunity for a motivated IT professional based in South London. You will be responsible for the operational delivery of IT services, and manage a team of IT professionals.

 

Please note the successful candidate will need to have the right to work in the UK, and will be subject to an enhanced DBS check.

 

Responsibilities:

 

● Manage a team of senior, onsite and offsite technicians.

● Manage all IT related service requests as detailed in our client’s SLAs.

● Ensure an excellent customer experience and drive change if needed.

● Delegate duties within your team.

● Ensure tasks meet our client’s compliance standards.

● Arrange one to one meetings with your team to monitor progress and encourage development through individual progress plans.

● Maintain all documentation and licences necessary for IT equipment, and undertake regular checks of equipment and paperwork.

● Make sure any third party software is compliant with our client’s policies.

● Support your team to ensure they have the tools and training needed to undertake their roles.

● Provide IT training and guidance as and when required.

● Create monthly performance reports.

● Arrange regular operations meetings to monitor IT performance.

● Maintain high standards across all IT operations.

 

 

Essential Qualifications and Experience:

 

● Exceptional IT skills spanning a wide variety of areas including: Windows, iOS, Mobile Device Management, O365, SharePoint, SCCM, active directory/operational units, and Web based backup solutions.

● Previous successful experience of delivering an IT operational service model within the Education sector.

● Knowledge of providing a range of IT services and solutions for the Education sector.

● Experience of managing an IT team within a school environment including resolving any issues that may arise. Specifically issues with: printers, internet connectivity, wireless and local area networks.

● Experience using an ITIL service desk tool.

 

 

Person Specification:

 

● Excellent written and verbal communication to both technical and non-technical colleagues.

● The ability to form excellent working relationships with colleagues.

● Good customer services skills.

● Comfortable managing a team, and helping to develop the people within your team.

● Works well under pressure and comfortable making decisions.

● Results driven.

● Interest in own CPD and willing to work towards an ITIL4 qualification.

 

Apply by sending your cv to [email protected] or contact 07904 015757 / Email.

.................................................. ..................

 

Ravi Patel

Managing Director

GreatFind Recruitment

 

Tel - 020 3318 2128

Out of hours - 07904 015757

Email - [email protected]

 

For our latest vacancies visit - http://www.greatfindrecruitment.com

 

Follow us on LinkedIn - https://www.linkedin.com/company/greatfind-recruitment/

 

**APPROVED**

Edited January 25, 2021 by Dos_Box