Staff are accidently installing different version of office and then cant work

[TwistedHelixis]

We use Office 2013 pro on Windows 10 but keep getting staff saying Office no longer works.

 

What seem to be happening is they are accidently clicking an office icon in the start > tiles menu, this then opens a different version of Office with a message saying its not licenced and blocking them from editing. When they later try to open a document it is now defaulting to opening the unusable version of Office and not our licences version.

 

As a get round I am getting those effected users to open the Office 2013 program first and browse to the document but this is a short term fix.

 

I did try uninstalling the tile version of office that is causing the issue but it seems to come back after a while

 

Any ideas?

[nadeem]

Office 2013 has been end of life for quite a while now, I'd seriously consider changing that rather than fixing the issue.

 

Having said that I'd try something along the lines of setting Default Programs to be the Office 2013 version

[TwistedHelixis]

Office 2013 has been end of life for quite a while now

 

It still gets bug fixes and patches until April 11, 2023. I did get a quote for Office 2019 pro but they don't really have the funds.

 

Having said that I'd try something along the lines of setting Default Programs to be the Office 2013 version

I think I tried that last time and had issues, but will have another go next time I am with the teacher.

[3s-gtech]

Are you not setting a custom tiles layout, therefore removing any default ones?

[TwistedHelixis]

Are you not setting a custom tiles layout, therefore removing any default ones?

No, is it easy?

[3s-gtech]

Define easy?

 

It can be a right pig to get working correctly, but it’s just a correctly formatted XML file, and a GP setting in User Configuration points at that file. Completely customisable as a result. You can even redirect it to an XML file on the local machine if it goes away from the network, so it’ll work at home.

[ass17]

Remove the tile menu complete by using a start menu replacement. We use OpenShell which gives us the ability to give teachers the classic windows 7 style menu.

[TwistedHelixis]

Remove the tile menu complete by using a start menu replacement.

that sounds perfect - cheers