[sims] Sys manager>Manage user> I can't reset password? Why

[coolhands]

I have a problem with one user - normally when I reset a user's password using the above route, I can see the new password after I save it until they log on, use it, and change it.

 

With this user it (the password) disappears from the box as soon as I click save (after I have Reset it). Why is this happening? If I then try and log on as her, using this new password it says Invalid user name/password.

 

Her sims role is Employee, User (same as other staff), she is Active. Only difference I can find is in Employee Details tab of staff records she has an employment start date, but the Cont Service Start is blank (for most other staff this seems to be filled in). Is this a necessary field, or nothing to do with problem? (I can't find duplicate record or anything like that for this member.)

Edited December 22, 2020 by coolhands

[Steve21]

That shouldn't affect it as that's their employee record, rather than login (You don't even need one for the other remember)

 

Few things to check, mainly obvious stuff, but no harm in checking

 

Leaving Date isn't set, and something like Salamander disabling?

Username isn't set to work with AD auto login?

User isn't still logged in somewhere?

Checked the user access logs to see if somethings showing as logging in after you reset it?

 

Steve

[coolhands]

ah thankyou - it arose becuase we had salamander change all username formats yesterday (from eg J-bloggs to Joe.Bloggs) and this one came up as an error, because the log said she was still logged on (I assume left sims logged on and pc locked and has gone off on hols), along with a few other errors who all seem to be cleaners or catering staff so don't care as they don't use sims - but this one is receptionist so needs fixing.

 

But last night I updated sims to Autumn release using solas, so I presumed it would boot her off? Perhaps it hasn't/didn't? I will wait until she returns then see if we can log her off and try again.

ps when you say "Checked the user access logs .." I assume this is not possible in sims, so you mean from an IT network perspective? (I am data manager but not IT network manager)

thankyou

Edited December 22, 2020 by coolhands