Parentpay and NRS / Free School Meals wrong value

[mikes]

Hi guys long shot here if anyone has any familiarity with Parentpay and NRS tills?

Someone here managed to put the wrong Free School Meal value down in our ParentPay app for this school year, they had put down £2.95 instead of £2.55. This has caused numerous issues, it seems our Parentpay balances and our till balances were out of sync - if a student bought food worth over £2.55, they would end up getting an extra payment of 40p (or however much over the £2.55 it was, upto 40p).

So their balances weren't correct.

 

Anyway we adjusted the FSM price to go back to £2.55, and we started it from 1st Sept (so the start of the school year). But this has caused parentpay to recalculate everyones balances, and so a lot of students how have negative balances. I think it has tallied up all the extra payments (so times where students spent £2.90 instead of £2.55), and the total of that has now been reduced from their balance. So it a student has never put money on, they have -£10.45 for example. But if a parent put £15 on, they might only now have £2 odd left.

 

Now the question is what to do from here? Do we just zero every negative balance? but then what if one of those students recently put £5 on their account?

Or do we put the FSM period back as £2.95 for 1st Sept until todays date, and then put it back to £2.55 from today?? The school has already agreed to write off any "extra" money the pupils may have spent as the schools error.

[rad]

I don’t use it now, but I don’t recall being able to backdate balances for transactions already processed.

The only way to get round this is (AFAIK) is to print off reports per student and calculate what balance they should be at based on any top ups and purchases.

 

If you don’t zero balances, when they top up £10...it will only go against their debt.

[localzuk]

As this is a mistake by the school, the school has to eat the costs imo.

 

I don't think you should zero accounts, as you say that would punish people who had been putting money on the system.

 

I think this should be a case of readding the extra money they were given and eating the cost.