Prowise Central 3.2 Update

[RobFuller]

Anyone seeing the availability of the Prowise Central 3.2 update? I'm keen to get the Microsoft Teams app installed instead of Skype 🙄. Also interested in see what the Prowise Screen Control product will bring.

 

Rob

Edited November 17, 2020 by RobFuller

[PaulB4AV]

Hi Rob, I’m assuming you now have 3.2 on your Prowise Touchscreens. 3.2.1 will be on general release shortly too.

 

Prowise Screen Control is also now out there. We’ll be developing this quite intensely over the next year, so watch this space. The great news we released very recently is that it’s going to be free of charge for the entire 5 year warranty period of the screens. Any questions, just shout.

[TechMonkey]

Hi Rob, I’m assuming you now have 3.2 on your Prowise Touchscreens. 3.2.1 will be on general release shortly too.

 

Prowise Screen Control is also now out there. We’ll be developing this quite intensely over the next year, so watch this space. The great news we released very recently is that it’s going to be free of charge for the entire 5 year warranty period of the screens. Any questions, just shout.

 

Where can we get hold of this? Do we need to contact support?

[PaulB4AV]

Hi TechMonkey, if you have the Prowise Touchscreen model, you can either go into Settings > About this screen and go into PSC from there, or go to http://www.devices.prowise.com and use your Prowise login credentials to register your screens using the serial numbers.

[TechMonkey]

Many thanks Paul. Do we need licenses assigned to the portal before we can add devices? I'm in but no obvious way to add a serial number and license count is 0.

[PaulB4AV]

Hi, yes, you'll need Prowise/Presenter login credentials. Are you using Prowise a user account that is marked as an Account Admin on the Presenter site licence?

[TechMonkey]

As far as I am aware my account is the main admin for our site. It has access to the user accounts. Does it need more rights?

[PaulB4AV]

Hi, apologies, my mistake. I have just been given a manual for PSC which I’d be happy to share with you on email if you get in touch at [email protected]

[Janyo]

Hi,

 

One of our schools has just purchased a Prowise board which is currently running Prowise central 2.2. We are having issues updating it to prowise 3.2. Is there anything special we need to do to get it up to date as going to settings-check for updates doesn't do anything.

 

Many thanks

[PrimaryNetMan]

Having the same issue, what is the oldest board v3 will run on?

[RobFuller]

Having the same issue, what is the oldest board v3 will run on?

 

Apparently, there is work in the pipeline for a release this year to version 3.2 for any board 5 years or newer I was told by my reseller, not sure if that is going to happen or not yet but would be good as we have a fairly mixed fleet of versions so would be good to get them on the same platform/feature set!

 

Is anyone STILL waiting to be approved access to screen control 😕 been over a month now?

 

Also, heads-up some of the new Prowise Touchscreen One boards just released we are noticing a couple of software bugs/missing features. Hope Prowise software devs get onto of this!

[TechMonkey]

Apparently, there is work in the pipeline for a release this year to version 3.2 for any board 5 years or newer I was told by my reseller, not sure if that is going to happen or not yet but would be good as we have a fairly mixed fleet of versions so would be good to get them on the same platform/feature set!

 

Is anyone STILL waiting to be approved access to screen control 😕 been over a month now?

 

Also, heads-up some of the new Prowise Touchscreen One boards just released we are noticing a couple of software bugs/missing features. Hope Prowise software devs get onto of this!

That would be nice as we are the same, a range right across their history of models!

 

What bugs are you seeing? We have started getting some boards having phantom touches that skip YouTube videos or PowerPoint presentations forward. Quite annoying.

[PaulB4AV]

Hi,

 

One of our schools has just purchased a Prowise board which is currently running Prowise central 2.2. We are having issues updating it to prowise 3.2. Is there anything special we need to do to get it up to date as going to settings-check for updates doesn't do anything.

 

Many thanks

 

Hi Janyo, this may be the school's filters blocking the update, so it's worth checking for it while the screen is connected to a mobile hotspot if that's a possibility? If you get in touch with me by email I can let you have a Network Details document which gives you all the SSL ports that need to be cleared & UR:L's that need to be whitelisted in order for your school's filters not to block our updates and applications. Feel free to email me on [email protected]

 

If you're still having trouble with the update after trying a hotspot, just let me know in an email and I can arrange a visit to the school to update it via USB stick.

[PaulB4AV]

Having the same issue, what is the oldest board v3 will run on?

 

Hi, you can currently have Central v3.2.1 on the Prowise Touchscreen and the new Touchscreen Ten. We are expecting this to be made available for older models including the EntryLine UHD (not the HD version) and the ProLine+ around August being the expected ETA.

[PaulB4AV]

That would be nice as we are the same, a range right across their history of models!

 

What bugs are you seeing? We have started getting some boards having phantom touches that skip YouTube videos or PowerPoint presentations forward. Quite annoying.

 

Hi TechMonkey, that sounds very strange with the phantom touches. If you get in touch with me on 07826 852548 or [email protected] I'll be able to arrange for this to be looked into and resolved for you.

 

We can offer any customers an annual healthcheck to look around all of your screens, speak with the teachers who use them and IT Technicians who look after them to ensure all is working as it should. If any issues are identified, we can make sure these get resolved for you.

[TechMonkey]

Thanks Paul. We have logged a ticket but not heard anything yet.

[PaulB4AV]

If you let me know on phone or email which school it is, I'll be happy to chase it up for you, so just let me know if I can help.

[RobFuller]

That would be nice as we are the same, a range right across their history of models!

 

What bugs are you seeing? We have started getting some boards having phantom touches that skip YouTube videos or PowerPoint presentations forward. Quite annoying.

 

• I've got one board that needs to be power cycled every time you switch on as it just gets stuck on the Prowise logo.
  
• OneNote app if you pinch and zoom, it crashes and reloads every time.
  
• Teams is missing from the latest models (Zoom is present), its due very shortly.
  

 

Not bugs as such but the default brightness level is exceptionally low, we found a setting to enable a bight mode which is much better.

We have also found the power saving a little aggressive, example a teacher could be swapping devices and the screen turns off, they then have to wait again for the boot up process. Seems a brief time when investigating but when standing in front of a class these things all add up.

[RobFuller]

Hi @ProwisePaul , I've been chasing access to PSC. (Phone Call to Support, Emailed Yourself and Support a couple of times now, Completed the form twice) do you know what's going on, is it available yet?

 

Thanks, Rob

[RobFuller]

@ProwisePaul , what happened to the large-scale software rollout to all the older models, was getting told these were all getting updated to bring their feature sets in line with the newer units, but it keeps getting push back and back. Any information would be useful thank you.

[RobFuller]

@ProwisePaul , what happened to the large-scale software rollout to all the older models, was getting told these were all getting updated to bring their feature sets in line with the newer units, but it keeps getting push back and back. Any information would be useful thank you.

 

No news 🙄

[RobFuller]

I wonder if the MoD get there updates.....

[PaulB4AV]

Hi Rob,

 

I'm sorry, I no longer work for Prowise. I'll contact you privately though as I can answer your question, though it's a little (a lot) late now :-/ apologies.

[RobFuller]

Please reach out, I had drawn a line in the sand on this one.