Papercut MF - Papercut Mobility Client Issues Windows 10 (October 2020 Update)

[ass17]

Hi All,

 

Just to give you a heads up that we seems to be having an issue where a new device just upgraded to 20H2 or build 2009 (October update) of Windows 10 fails to install any discoverable printers via the mobility client for windows. I can confirm that it works OK on 2004 (May 2020) update.

 

If anyone else is in a position to check this for me also it would be much appreciated. I have an open ticket with PaperCut on this, so I can inform them of other people having the same issue also.

 

Thanks in advance..

[KCSIT]

I think we may have the same issue, Is this the script error "query.js" as part of the authinication box?

[ass17]

I think we may have the same issue, Is this the script error "query.js" as part of the authinication box?

 

Not for me no. The windows based client installer goes all the way through and says it was successful. But, no printers are installed. It happens on my laptop so I’m using it as a test to see what going on.

[PaperCut]

Hi there,

 

Are you still having this problem? Let us know and we can look into it further if you haven't already popped in a ticket.

 

- Mikaela

[ass17]

Hi there,

 

Are you still having this problem? Let us know and we can look into it further if you haven't already popped in a ticket.

 

- Mikaela

 

It’s all sorted, issue with my laptop not paper cut.

[Andy-rsed]

Hi Ass17,

 

What is the resolution to this issue? Multiple users have reported the same issue.

 

Thank you

[PaperCutterAl]

Hi Ass17,

 

What is the resolution to this issue? Multiple users have reported the same issue.

 

Thank you

Not OP but PaperCutter here. Have you had any success resolving your issue? If not, give our support team a tingle so we can troubleshoot what's going on. Open a quick ticket under CONTACT SUPPORT here: https://www.papercut.com/contact/

 

If it's ok with you, I would like to post redacted results of that catchup here, in case any future EduGeeks encounter this scenario.

[PaperCutterAl]

I've had a colleague suggest this kb as well: https://www.papercut.com/kb/Main/DisappearingPrintQueues

[Andy-rsed]

Issue seemed to be related to the Windows OS. Resolved the issue by update Windows OS.

[PaperCutterAl]

Issue seemed to be related to the Windows OS. Resolved the issue by update Windows OS.

 

That's great to hear you've got it resolved.