Papercut version 20.0.2 and Copiers

[naz1]

Hi All,

 

I'm current using Papercut version: 20.0.2 and Konica Minolta Bizhub C368 copiers.

 

 

When staff and students are entering print code numbers on the copiers on-screen “Login” button freezes. This happens on all copiers.

 

 

I have to reset print spooler and papercut application service for login button to unfreeze. This issue happens two or three times during the day. We have updated the firmware on the copiers.

 

 

Any help would be greatly appreciated.

[FN-GM]

You are a couple of PaperCut versions behind. A quick look at the release notes indicates fixes with authentication. It might be worth applying these updates.

[Guest Guest]

Is this a new installation of mf or upgrade to v20? If an upgrade was the issue present to upgrade?

 

We had issues with users logging into copiers after we upgraded to v20, we've since update to 20.4 and everything seems to be OK now

[naz1]

Yes the issue was present to upgrade to v20.

[MatthewL]

If you ring a constant ping from the server to the copier does it drop at all when it freezes?

[naz1]

When I ping from the server to copier I get Destination host unreachable during the drop out.

[MatthewL]

So likely an issue at the copier side then, if you run a ping to the server and then unplug the copier so you still have a response or not? Possible duplicate IP address, check subnet and gateway on the copier. Try setting copier to DHCP and see what happens.

 

Also plug a laptop in and run a constant ping and see if any drops, will confirm if port/cable is faulty.

[naz1]

Both copiers are set to DHCP reservation. I have replaced networks cables on both copiers and changed to different network ports nearer the copiers and changed the switch port in the switch cab.

 

I have plug my laptop in and run a ping on both copiers. I didn't see any drop outs on both copiers during constant ping.