Lightspeed and Jamf School for iPads

[m4rk]

We use both of these MDM's to manage our iPads which are 1-1 in school. Both of the them since i think Summer have stopped processing the Off-Premise policies, so where we hide non essential apps in school they should get them back while at home. This is for students as nothing is applied for staff.

 

For those that do something similar where the devices are coming in and out of school, are you having the same thing? I have logged the issues with both support teams, and as always with Lightspeed, it has been passed to their Dev team with no indication of when there will ever be an update from them.

 

I dont know if Apple have change something in the background infrastructure, but the fact i have similar issue on two management platform and both a behaving in a similar manner feels like there is something relates them both.

 

Hopefully i posted this in the right place.

 

Anyone have any ideas?

[Brimstone]

I would have a browse through this fairly new Apple MDM Support document, it details any new or changed MDM payload restrictions...

 

https://support.apple.com/en-gb/guide/mdm/mdm2e7ee35ec/web

[Bev]

I use them both as well, with JAMF I have the policy setup as a timed policy rather than having it detect location and that it working well. It blocks non-school apps M-F 8:30-3pm and it knows when the school holidays are.

 

I have lightspeed setup based on ip address, and I haven't had any complaints from the students that they can't access their apps at home, so I assume it is working as well.

[sted]

have you logged into your apple school manager account recently? you need to accept the new eula at least for apps to deploy but probably other stuff as well

[m4rk]

Thanks for the replies, i emailed my reseller who has passed it back to Jamf support. What i have discovered is that when then device does go home, it wants you to manually refresh the device and then it will update its location and unhide/hide depending on where they are. I have three year groups enrolled which amount to around 500 devices, and i am not clicking on that many devices manually.

 

I had tried the time restrictions in the past but with some students having to self isolate, for me the best solution is based on our fixed external IP, and then another device group that did the opposite of the on-premise device group.

 

For ASM, logged into it most days so everything is up to day for any EULA. That adds to my other annoyance that i can no longer use the old store which has a slightly different domain address but is linked to ASM to purchase apps, i can no longer even get past resetting the phone number as it rejects all the codes that are sent to my phone, but then the number is linked to another account. I think it is going to make me create a new purchasing account which will be a pain to do.

[Brimstone]

Thanks for the replies, i emailed my reseller who has passed it back to Jamf support. What i have discovered is that when then device does go home, it wants you to manually refresh the device and then it will update its location and unhide/hide depending on where they are. I have three year groups enrolled which amount to around 500 devices, and i am not clicking on that many devices manually.

 

I had tried the time restrictions in the past but with some students having to self isolate, for me the best solution is based on our fixed external IP, and then another device group that did the opposite of the on-premise device group.

 

For ASM, logged into it most days so everything is up to day for any EULA. That adds to my other annoyance that i can no longer use the old store which has a slightly different domain address but is linked to ASM to purchase apps, i can no longer even get past resetting the phone number as it rejects all the codes that are sent to my phone, but then the number is linked to another account. I think it is going to make me create a new purchasing account which will be a pain to do.

If you are the admin, you can just edit your privilages to allow you to be a content manager and buy Apps and Books?