Dell Latitude 3400 Touchpad

[Darksoth]

Hi All,

 

We've had a couple of examples of the touchpad on these laptops becoming completely unresponsive & wondering if anyone else had seen this? The touchpad stops responding all together while in Windows & even in the pre-boot diagnostics. The first one came down to replacing the touchpad (& palmrest by extension) after bios/chipset updates made no difference. Seems a bit odd to have 2 in such short succession.

 

Any thoughts or observations welcome!

 

TIA

[Cazab]

Are they wiping down devices? I've had a few touchscreen Chromebooks have similar issues because the school were initially using very liquidy wipes.

[Darksoth]

That's a really good point, & not one that had occurred to me. Yes, everything is being wiped down & there are a few varieties of wipes in the wild so I wonder if some are being a bit *too* thorough

Something to check.

Thanks for nudging the obvious to the surface on a Friday!