Solus Agents status offline

[dobbyit]

I have checked my solus3 this morning and all of my agents stopped responding last night around 18:10hrs. There was an update applied - which i was not made aware of.

Luckily SIMS is still working but not solus3

I have phoned capita and they cant help at the moment

Any ideas how I can get my agents to check in and get it back working

[ITGURU]

Capita can't help?!

It was a known problem posted on here once the workstation patch was applied it broke solus!

[dobbyit]

They remoted connected to my server, sims will not open on server today but did yesterday, its missing the deployment service

They going to get a more senior engineer on monday when they had a think how to solve it

[TomoL]

They remoted connected to my server, sims will not open on server today but did yesterday, its missing the deployment service

They going to get a more senior engineer on monday when they had a think how to solve it

 

Did you get any luck with Capita? I am experiencing the same problem where a patch was applied (without our knowledge) and now the status of the agents is stuck on offline... classic Capita... apply a patch to 'fix' something and obliterate something else.

[dobbyit]

Capita are still working on it but SOLUS 3 is back working on my serverThey had to do a full reinstall of a new update of solus 3 - version 3.12.412 does not like the update it pushed out last week. took capita 2hrs to fix.

Solus 3 has a new version of 3.12.50.2

However I cant open SIMS on the server or redstor backup now - waiting for capita to get a remote session with me