Ruckus + Samsung Phones

[E_G_R2]

Upgraded our Ruckus over the summer and since we've been back people with Samsung Phones haven't been able to join the network, apple and other android devices are fine.

 

Anyone come across this before?

[Net-Ctrl]

I can investigate with our Support team - we haven't received any tickets about this, but they may be able to find out if other Ruckus users are experiencing similar. Are you able to confirm:

 

Management solution being used

AP being used

Firmware version

Is it all Samsung models?

 

I can then run this by our team and see if they are aware of any issues.

[TechMonkey]

We use Samsung for work phones and not had any issue with a new Ruckus install. What are the symptoms?

[Jawloms]

Samsung phones and Ruckus here. We had this problem off and on and it turned out to be our filtering system. We never fixed it, it just went away. I know that isn't necessarily massively helpful, but look at your filtering too. We are NetSweeper.

[bald_pig]

off the top of my head, you have to set the phone to ignore the certificate, and you may have to manually set it to peap as well.

[E_G_R2]

We do the following settings:

 

EAP = PEAP

Phase 2 = MSCHAPV2

CA Cert = Don't Validate

ID = school login

Password = school password

 

Ruckus authenticated via Smoothwall via Radius

 

Works fine on my Samsung tablet but for phones it fails to authenticate but if I use my test credentials I get the same problem

[bald_pig]

try the email address instead of username?

[FN-GM]

Are these Samsung Galaxy phones or Samsung Wireless IP Phones?

[E_G_R2]

Not had chance to try anything bt may try email address.

 

Hi @FN-GM they are Samsung Galaxy's

[E_G_R2]

OK this has me totally stumped.

 

Got a Samsung phone with no sim card as a test.

 

enter Wi-Fi credentials and it did work. Left it on for a couple of hours and it couldn't connect it seemed to have forgotten the certificate setting. Changed that but would not authenticate. Forgot the network and re entered the settings and back on As a test restarted the phone and it failed to connect Forgot the certificate setting. Got it to forget the network, reset the Wi-Fi credentials and back on

 

Rinse and repeat same problem. It seems to loose the certificate setting and will only re connect if you forget the SSID and reconfigure.

 

Totally stumped.

[3s-gtech]

Samsung only, or Android? I’ve seen similar on Android (and Windows 7) where the certificate issued by NPS had a blank field and those OSs started rejecting it. Re-issued a cert that was fixed, via our internal CA and it was sorted.

 

What do the NPS logs say? The error code in there can be quite helpful (used them today to fix an issue for one member of staff).

[E_G_R2]

Just Samsung but will have a look in the logs