How do you get Windows 10 Support from Microsoft?

[kennysarmy]

After contacting TrustMarque (Part of Capita) who we purchase our MS licences through and asking how we purchase Microsoft Windows 10 Support, this was their reply:

 

Unfortunately it appears Microsoft support plans are not available to schools through OVS-ES as plan or as a Software Assurance benefit only via what Microsoft term their CSP offering (which would basically mean you moving your current licensing across to a CSP partner which is a more expensive than your current OVSES and tends to be billed monthly) .

 

What does this mean?

[disk]

We choose to utilize Microsoft Premier Support for any Microsoft product. You can pay per-incident, or engage in a support contract. We paid for a full year of service when we were planning the migration from on-prem Exchange to O365, but afterwards, decided to just open an incident when needed. You can buy packs of "incidents" too for a reduced rate. The per-incident way is for break/fix type issues, while the contract can also be used for project planning and guidance (very helpful if you are planning something huge or don't quite have the necessary skillset/knowledge in your team).

 

https://www.microsoft.com/en-us/msservices/premier-support

[dubsdj]

I don't rate their support, recently I rang them regarding an issue with Teams in the admin portal and they asked me if I had tried rebooting and reinstalling windows? I thought, what is this?? XBOX support?!

[kennysarmy]

We choose to utilize Microsoft Premier Support for any Microsoft product. You can pay per-incident, or engage in a support contract. We paid for a full year of service when we were planning the migration from on-prem Exchange to O365, but afterwards, decided to just open an incident when needed. You can buy packs of "incidents" too for a reduced rate. The per-incident way is for break/fix type issues, while the contract can also be used for project planning and guidance (very helpful if you are planning something huge or don't quite have the necessary skillset/knowledge in your team).

 

https://www.microsoft.com/en-us/msservices/premier-support

 

Thanks - it may be me but it's not clear how we actually sign up for the support from that link. :/