Facility + Groupcall

[Michael]

Hi all,

 

I have a few schools running Facility CMIS, along with Groupcall XPorter. As far as I can tell, since changing the Academic year to 2020/2021, Groupcall is only reading up to Y5 and appears to affect all jobs in Groupcall going to various third parties.

 

ePortal's working fine apparently with Teachers taking registers without issue.

 

Has anyone else observed this issue?

[andy_b]

Ours looks to be importing fine.

 

I have had odd problems in the past with imports breaking - including a malformed post code in CMIS which seemed to cause exporter to fail halfway through an import.

[Michael]

Thanks - just spotted there's a new Facility 20.3 release (currently running 20.2).

 

I've had Groupcall look at it and everything looks normal, just missing new Y6's when performing a debug.

[JOrdan01070]

Hi I have just checked and xporter is working fine for us. I checked against junior librarian and CPOMs but we are on Facility 20.1

[Michael]

I think I might have fixed the Groupcall issue. Looking at the ePortal service, I changed the permissions from "Local Service" to domain\administrator and now all Groupcall jobs appear to be working normally.

 

I'm not sure whether this problem has been caused by a Microsoft Update?

[Michael]

Morning all,

 

Finally got to the bottom of both issues (for reference):

 

Within Groupcall Xporter > Misc, there's an option labelled "CMIS - Dataset SetId used to override .CDB value". As the name suggests, if you override the setting here (despite changing/updating Facility Controller) Groupcall XPorter will continue to export in the previous academic year.

 

The second issue (different school) was a TLS mis-match. The copy of Groupcall was stuck on TLS 1.1 instead of TLS 1.2.