[bromcom] Student Portal - students can't see timetable

[panosthegreat]

how has your experience been?

We just moved to Bromcom and I need to get timetables out, instead of smoothly everyone logging into the Student Portal and seeing their timetables it I've been having to manually make each timetable in a report and email it to students as we open on Sunday and I'm running out of time to get it working.

Some students are signing up and seeing their timetables fine, others are using Safari so the registration page doesn't display the whole page and they can't scroll down to the submit button to register... others are signing in fine but seeing their timetables on Monday-Thursday and nothing on Sunday (we're in Saudi, so work Sunday-Thursday) others log in and see absolutely nothing on their timetables.

It's logged on their support and they're looking into it, but in the meantime I've got kids going nuts and I'm spending my weekend replying to each with a timetable I have to generate

Anyone got a third party suggestion that works with Bromcom? We used to use Schoolcomms, which pulled timetables from SIMS and emailed them in about 3 clicks... kindof missing SIMS

 

Aside from this we're happy with Bromcom

Edited August 28, 2020 by panosthegreat

[Reverend_Dan]

Have you tried them using the student phone app ?

[panosthegreat]

Our parents will kick off about why they need to download an app to get their timetables.

 

Had some updates, Bromcom say they identified a problem with the website not displaying timetables on Macs... but they can't replicate the issue on PCs yet. They did say I can publish the reports and share them to MCAS, and ask students to get their parents to download that app and find their timetables for them that way... not how we wanted to launch the new MIS but at least it's a solution I guess

 

I'll do the MCAS thing and email as many out individually as I can before Sunday.. at least with Covid my job is safe until flights re-open over here..

[Bromcom_support2]

Hi panosthegreat, apologies again for the issue here. As mentioned you can create and publish timetable reports to the Student Portal and then people can log in and view them from there. You don't need to use MCAS if your parents are not already using that. We will keep you updated on the software fix. Good luck with the opening tomorrow.

 

Best wishes, Bromcom Support

[supportman]

We use salamandersoft to push the timetables to their outlook calendars. Seems to work quite well so far with Bromcom integration

[panosthegreat]

Interesting, we're working with Salamander already to create our Google Classrooms, we were going to push timetables out for teachers but didn't think to do to so with students too.

I love this forum, so many good ideas!

[DODICT]

just a quicky but you can easily generate a student timetable report for the whole school - save to DMS and then in a click of a button email it out to all students - emailing them out shouldn't be a laborious task ?

 

was this functionality that allowed us in the uk to email out exam results and then CAGs, and then revised results etc etc quickly and easily at the click of a button. no third party tool is needed to achieve this.

Edited September 1, 2020 by DODICT

[panosthegreat]

*edit / update*

 

I worked it out following your DMS advice, OMG that's so much easier! I'd been thinking too far ahead with the apps, they'll be super useful for us in a few weeks when everyone's on, but the DMS document sharing bit would definitely have saved me a lot of stress and hassle from leadership.

 

I'm a big Bromcom fan, I just haven't quite learnt where everything is yet... I really need 2 days off work to just try every single page and see what everything does...

Edited September 1, 2020 by panosthegreat

[DODICT]

good stuff. It is a great feature that can save a lot of time - provided us with some very efficient contingencies during this lock down period where you need to send out student specific communications.

 

I'm not always a fan of telephone support as can quite time consuming but bromcoms new chat support is good and I like it as I can multitask so give it a go - they would have pointed you in the right direction probably quicker than me !

 

But you're right there is no substitute for having a play but dont be afraid to fire a question to support or your transition manager if you're new as sometimes you can waste a whole lot of effort if youre not even aware of feature that can help you.