Drive File Stream - Upload Queued

[speakercon]

We're having an annoying issue with File Stream. We've been using it for nearly a year without any issues but over the last couple of weeks a small number of computers are having an issue where the program seems to loose internet connectivity and any documents created or modified will simply show as 'Upload Queued' and nothing new will download.

 

Restarting file stream does not fix this, the only way to sort it is to restart the computer which is obviously very inconvenient.

 

Some things we've noticed.

 

It's only happened on 1809 versions of windows 10, both Pro and LTSC (as of yet). On the older LTSB we've had no reported issues.

It's only started happening over the last couple of weeks - which does coincide with the new version 39.0.10.0 being updated.

It's random in how it happens, could stop working 10 minutes after a reboot or work fine for days then break randomly.

 

I'm thinking it could be something on on our computers that is interfering with it, as I would have thought if there was an issue with the program itself lots of other organisations would have noticed by now.

 

I've disabled everything in 'Windows Security' and uninstalled our antivirus (bitdefender) and I'm waiting to see if the issue reoccurs after these steps.

 

Google support are looking into this, but I thought I'd post on here encase anyone else is having this issue.

 

Thanks,