Webcam suddenly stopped working

[pugrick_31]

Hi All,

 

Looking to see if anyone has any idea on how to fix this issue.

 

A member of our SLT Team has a Dell Inspiron 17 7778 2-in-1 and has been using it for SLT meetings absolutely fine. They are now starting with virtual classes for the students to attend, however, his webcam has stopped passing any video feed through to any app. Our VP has the same model laptop but hasn't had any issues with her as far as she can tell.

 

Both the Teams app and web version are unable to pick up the camera. Even the camera app built that comes with Windows 10 just loads black, but with no errors.

 

I have uninstalled then reinstalled the driver for the webcam multiple times, Windows updates are clear and there are no other driver updates for the laptop. Device Manager says it is working fine so I am completely stumped on this one.

 

If anyone has any ideas, they will be much appreciated.

 

Thanks,

[southhamster]

Does that model have a keyboard shortcut eg Fn F10?

Might be worth turning it off, check device manager and then turn back on.

We've had all kinds of odd problems with webcams and different solutions.

[Techykev]

Privacy settings ok?

[pugrick_31]

Does that model have a keyboard shortcut eg Fn F10?

Might be worth turning it off, check device manager and then turn back on.

We've had all kinds of odd problems with webcams and different solutions.

 

Asked him to check and there isn't a keyboard shortcut for the webcam. I was thinking whether he had done something like that as it was working but we have been disabling and enabling in device manager and still nothing.

 

- - - Updated - - -

 

Privacy settings ok?

 

Yeah all privacy settings are fine. Camera is able to work in all applications.

[southhamster]

We found deleting allowed sites for Google hangouts and meet in chrome settings forced it to ask again which then worked.