BT Lancashire Services Internet Issues Overnight 21/4 and Today 22/4

[Paul_L]

Morning All,

 

Hope you are all safe and well.

 

Got quite a number of our Schools reporting Internet Issues, seems to have started late PM 21 April and continuing today (22 April)

 

Been in contact with BT LS and they are saying its not them and its our problem (and yet we have a number showing the same symptoms)!

 

Anyone else in BT LS Land experiencing Internet issues?

 

Thanks

 

 

Paul L

 

Okay, scratch that - BT LS now have recognised there is a problem!

Edited April 22, 2020 by Paul_L

[JezR]

Morning Paul,

 

We have a number of schools in the area with issues as well.

Traffic is visible in Netsweeper, but not getting out to the internet.

 

Jez R

Edited April 22, 2020 by JezR

[Paul_L]

Morning Paul,

 

We have a number of schools in the area with Issues as well.

Traffic is visible in Netsweeper, but not getting out to the internet.

 

Jez R

 

Hi Jez,

 

Thanks, BT LS now confirmed they have a problem and are looking into, ticket has been raised, but they have told one of our schools 'That schools at the moment are not a priority'!

 

Paul L

[JezR]

Hi Paul,

 

Try telling the schools that!!

 

Jez

[Paul_L]

Hi Paul,

 

Try telling the schools that!!

 

Jez

 

Yes exactly!!!!

 

Great Customer service - not!

[pete]

Yes exactly!!!!

 

Great Customer service - not!

 

Schools that are open for students (hub sites for children of key workers) should be a priority - if that's the case for any affected schools, go back to BT and let them know the school is open.