Google classroom and MP4s

[Simcfc73]

Hi,

 

So a week in and all seems to be going well...except MP4 videos are playing up in browsers.

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I've just remoting in to a parents laptop where a teacher had done a tutorial video for a class. Clicking the video allows it to open in a popup but just spins round.

 

We've tried on the new Edge browser too, I've checked the cookies and allowed Google through but it just spins round and round and doesn't load.

 

MOV files play fine in the browser.

 

He did have AVG business on which I thought may be an issue.

 

I thought it was a Mac issue but this was windows.

[dhicks]

MP4 videos are playing up in browsers.

 

Is this a video embedded in a Classroom exercise, or a video played directly from Google Drive? Videos in Google Drive are processed at Google's end and a preview / stream option created for each one. It does take a little while for each video to be processed - not sure what the current wait-time is, but it might be worth waiting an hour or so and trying again. If this isn't a video playing directy from Google Drive then that might be the option to try - put the video in a Google Drive folder, wait until processed, then see if you / the parent can view it.

[Simcfc73]

Don't think its the processing, I can view the video instantly on my PC. When I remoted in I left the video spinning attempting to load for ages and it never moved.