Firefly Learning

[techsmith320]

has anyone else had issues with Firefly Learning Platform going down on them ("Service not available" message) in the last 2 days?

We've had no prior issues, but with Corona Planning, it being THIS unreliable when it was our primary route of lesson delivery is concerning

[Danp]

Not seen that yet, can you grab a screenshot? Is it the white background, grey text in top left one?

[techsmith320]

yep thats the one

[techsmith320]

As errors go, not the most helpful

[Danp]

Ha, yes, know what you mean.

 

I'm trying to remember the last time this happened to us. Do you get this at login stage? Or can it happen at anytime when using the site?

[techsmith320]

Any time you try to move to a new page or log in

[Danp]

Ok, wondered if it was an auth issue with SSO.

 

Sounds like it's just their site, prob too much traffic for it

[chris11256]

Had this on Thursday for 20 minutes or so. Firefly support said it was because of significantly higher traffic levels, but would be sorted within 10 minutes as they were increasing resources on AWS. Ours is cloud hosted rather than on site.

 

True to their word our site was back to normal soon after.

[Danp]

We have a problem this morning, not sure if this is Firefly or MS problem

 

Error serving request: A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: SSL Provider, error: 0 - The wait operation timed out.)

A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: SSL Provider, error: 0 - The wait operation timed out.) (The wait operation timed out)

 

This error has been automatically logged.

[SimonHooker]

That sounds like an error on the other (Firefly) end Danp - we also run our service on AWS and when I had issues with my httpd layer, I was seeing the same error. Just means that your server isn't able to get a response from the other server.