SAFARI CAN’T OPEN THE PAGE

[Renfield-64]

iOS 12

 

Since late last year whenever we try to use Safari on our iPads we get this message:

 

[h=1]SAFARI CAN’T OPEN THE PAGE BECAUSE SAFARI CAN’T ESTABLISH A SECURE CONNECTION WITH THE SERVER[/h]On an individual iPad I can clear the website settings and data but as we manage the iPads through Jamf MDM there must be a way we can do this via Jamf.

 

Any ideas?

[bknaggs]

Are you doing any https inspection on a web filter/firewall without deploying the required certificate onto the iPads?

[Brimstone]

This is a trust cert not properly installed or you have used an unapproved CA provider...

 

https://support.apple.com/en-us/HT204132

[Renfield-64]

Not as far as I know.

It may well be linked to the certificate not being deployed as I can't work out how to do that in Jamf and their support don't respond to my request for help.

[Brimstone]

I would assume you have Supervised the iPad using AC2 which I still really do not understand why?

 

Here's the whole admin guide for Jamf Pro and links to videos, plus have you created a Jamf Nation account at all, there is plenty of great Jamf support out there...

 

https://www.jamf.com/resources/product-documentation/jamf-pro-administrators-guide/

https://docs.jamf.com/10.18.0/jamf-pro/administrator-guide/Enrollment_Profiles.html

https://www.youtube.com/user/JAMFMedia/videos

https://www.jamf.com/jamf-nation/

[Renfield-64]

Hi, the iPads were set up using AC2 I believe (before I took over) but this has only started happening recently.

I will try the Jamf Nation forum and checkout the guides.

Thanks everyone for their help.

[msi_school]

Have you updated to iOS 13 because it is causing all sorts of certificate fun

[Renfield-64]

Hi, no we are still on 12