Printer Spooler and Print Manager Issue

[dtstivo]

Help, I am having a real problem removing two network printers via print manager that i have narrowed down to causing the Print Spool service to stop seconds after restarting. We are in the process of replacing the server that runs our network printers. So exported from the first servers Print Manager and imported into the new one. The major difference is the older server is Server 2008r2 and we are replacing it with Server 2016 Standard. We have decided to no longer use PCounter so knew i would need to manually create the new IP ports on the new server. Everything was going well until i reached these two specific printers.

 

The printers are the same make and model, HP Colour LaserJet M553. It doesn't matter what i do i am unable to delete these printers from the Print Manager and this includes their respective ports and driver! I have been googling like mad, tried some suggestions, removing from registry, removing via Devices and Printers etc. but to no avail. When in print manager after restarting the print service i am able to right click and delete but after a few seconds i get the error "Printer cannot be removed. The remote procedure call failed" and then again the Spooler service stops. I have been able to remove all the other printers in between restarting the Spooler.

 

I have even removed the role via Server Manager, removed the local server and they are still there.

 

Please please there must be away to do this? Any thoughts or ideas would be very much appreciated as this is causing real frustration.

[eddyc]

Help, I am having a real problem removing two network printers via print manager that i have narrowed down to causing the Print Spool service to stop seconds after restarting. We are in the process of replacing the server that runs our network printers. So exported from the first servers Print Manager and imported into the new one. The major difference is the older server is Server 2008r2 and we are replacing it with Server 2016 Standard. We have decided to no longer use PCounter so knew i would need to manually create the new IP ports on the new server. Everything was going well until i reached these two specific printers.

 

The printers are the same make and model, HP Colour LaserJet M553. It doesn't matter what i do i am unable to delete these printers from the Print Manager and this includes their respective ports and driver! I have been googling like mad, tried some suggestions, removing from registry, removing via Devices and Printers etc. but to no avail. When in print manager after restarting the print service i am able to right click and delete but after a few seconds i get the error "Printer cannot be removed. The remote procedure call failed" and then again the Spooler service stops. I have been able to remove all the other printers in between restarting the Spooler.

 

I have even removed the role via Server Manager, removed the local server and they are still there.

 

Please please there must be away to do this? Any thoughts or ideas would be very much appreciated as this is causing real frustration.

 

I would try if you haven’t already logging into the server locally, deleting any cached network profiles from it via right clicking on computer & properties > advanced properties. Then reboot the server, log in locally and try to remove the printers ports and drivers again. This has helped me in the past, it was like the printers were cached between different users on the server.

[dtstivo]

Thank you, I'll give that a try. That does make sense where it comes to Microsofts way of thinking!

[Zourous]

Try looking for my old post below. It’s more relevant to PC’s rather than servers, but may well help after I had similar issues removing printers. I’m on my mobile so can’t easily link to it but the post title is below.

 

 

Deleting printer drivers on windows 7

[dtstivo]

Many thanks for that as well Zourous, i will search for that post and take a look.

[dtstivo]

Just to thank you to both of you, using a combination of what you both suggested has resolved my problem