[ms office - o365] Outlook - Shared Mailbox - Not showing when an email has been replied to

[BlueRay]

Hi,

We have shared mailboxes configured at a number of our schools. These are all working fine except for one particular school. The issue they are having is that when one user of the shared mailbox replies to an email, the other has no way of knowing. So they will often reply to emails that have already been replied to. I have confirmed that they are definitely replying with the shared mailbox address.

 

Any help would be appreciated.

 

BR

[kmount]

Is this because they don't see them in the sent items folder?

 

If so - take a look at https://docs.microsoft.com/en-us/exchange/troubleshoot/shared-mailboxes/sent-mail-is-not-saved

[BlueRay]

Thanks for the reply Kmount.

When a user has responded to a message, there is a little arrow symbol to indicate this. I've checked the 'From' field and it defaults to the shared mailbox. I don't know where the sent item is saved to, I'm assuming its to their personal account so this fix may well work. I will let you know.

 

BR

[snagrat]

There is a simple toggle that you can switch on in the Admin center to enable this for the Shared Mailbox

[BlueRay]

I don't think there is an option for Admin Center Snagrat. That only seems available for personal accounts not the shared mailbox

[snagrat]

I don't think there is an option for Admin Center Snagrat. That only seems available for personal accounts not the shared mailbox

 

I have the option.

 

Select the Shared Mailbox, select to edit the Sent Items section and slide it to “Copy Items sent as this Mailbox”

[BlueRay]

I have no Admin Center available. Looks like that is my problem. I will try different browsers. How do I browse to it?

[snagrat]

admin.microsoft.com

[BlueRay]

Just tried to access admin.microsoft.com from my outlook account and I don't have permission. Suspect that is the reason the option is not there

[snagrat]

Who is the Global Admin of these tenants?

[BlueRay]

Not sure how to access their account as a Global Admin. I will try and configure the settings with Powershell hopefully that will work

[strawberry]

If you are not an admin I don't fancy your chances with Powershell. Who is the admin for Exchange/ O365?. Are you the tech?

[BlueRay]

Yes I'm the tech. I will try logging in as me, but not confident that will work. Will probably get access denied with Powershell