Office 365 - Microsoft Stream Offline?

[MYK-IT]

Is anyone else having issues accessing Microsoft Office 365 Streams today?

 

We are just getting a blank page (tried with Chrome, IE, clearing cache etc.)

 

Thanks,

[PhilWessell]

Same here, logged a case with Microsoft in the admin portal at 9am, got the usual response of "clear the cache" etc. Not a huge amount of people putting it on Twitter as an issue, but it's certainly being noticed here as we use it as our main source for storing videos for use in classrooms.

[MYK-IT]

Thanks @PhilWessell

 

I've even tried it externally / non-school device etc. and still the same.

[PhilWessell]

Looks like it works OK through the android and IOS app, just not through the Web interface on any device. Our share point data is held in the "United Kingdom" according to the admin portal. Is yours too or does it say somewhere else?

[MYK-IT]

Microsoft Support have (so far) advised similar to what you have been told...

 

You can try the resolution steps below if you are using Chrome browser:

 

• Launch Developer Tools and select the Application Tab

• Expand Local Storage, right-click on web.microsoftstream.com and select clear

• Expand Session storage, right-click on web.microsoftstream.com and select clear

• Expand cookies, right-click on web.microsoftstream.com and select clear

• Refresh the page

 

Also, you can check if there is any service incident on Stream by navigating to https://admin.microsoft.com > Health > Service health

 

[PhilWessell]

Looks like it's working from a different internet connection. Do you use Smoothwall for filtering by any chance?

[MYK-IT]

Update.

 

Microsoft Support have advised me, that their 'internal team' have been informed of the issue and they are working on getting it resolved after it has come their attention that the issue is not just specific to us.

[PhilWessell]

I've used the magic F12 key in chrome and can see that traffic to the Amsterdam servers through our ISP is returning with error 404:

 

The site appears to load successfully over a Virgin Media Business connection.

[MYK-IT]

Can't access Microsoft Stream

MO197993, Office 365 Portal, Last updated: December 12, 2019 2:49 PM

Start time: December 12, 2019 12:00 PM

Status: Service degradation

User impact: Users may be unable to access Microsoft Stream.

 

December 12, 2019 2:49 PM

Title: Can't access Microsoft Stream

User Impact: Users may be unable to access Microsoft Stream.

Current status: We've identified that the affected infrastructure has recently received an update and are reviewing the change logs to determine the source of the issue.

Scope of impact: Current analysis indicates that impact is specific to Microsoft Stream users who are served from Western Europe.

Next update by: Thursday, December 12, 2019, at 5:00 PM UTC

 

December 12, 2019 1:55 PM

Title: Can't access Microsoft Stream

User Impact: Users may be unable to access Microsoft Stream.

Current status: We're analyzing change logs for a section of infrastructure that routes user connections, to determine the next troubleshooting steps.

Scope of impact: Your organization is affected by this event, and impacts any user attempting to access Microsoft Stream.

Next update by: Thursday, December 12, 2019, at 4:00 PM UTC

 

December 12, 2019 12:14 PM

Title: Can't access Microsoft Stream

User Impact: Users may be unable to access Microsoft Stream.

Current status: We’re reviewing support case details to determine the next troubleshooting steps.

Scope of impact: Your organization is affected by this event, and impacts any user attempting to access Microsoft Stream.

Next update by: Thursday, December 12, 2019, at 2:00 PM UTC

[PhilWessell]

https://techcommunity.microsoft.com/t5/Microsoft-Stream-Service-Updates/Service-interruption-Stream-portal-and-embeds-not-loading-for/m-p/1062390