Papercut jobs released to wrong printer

[HTCPCP]

We have recently had an install of Papercut 19 in my new place, to replace a rather painful User box print job release system on 2 Konica Minolta MFPs. The setup was installed on our old DC (2012 R2), where all of the roles moved over to another server, with the only settings that automatically fail over onto that machine being DHCP.

 

Users can print fine, and they appear in the queue. However, when the user goes to release the print job, some of the time the job is releasing from the other printer. I have done the following, but always a bit confused that I may be missing something.

 

- Removed the printers from the original print share on another server

- Checked that 'find me Printing' isn't enabled in either of the printers on Papercut

- Checked to see if there was anything noticeable on either of the printers shared out

- checked if the jobs are compatible with the selected printer

 

This seems to be happening for all users, not just a select few, and a variety of different print jobs.

 

Any suggestions?

[6Foot2]

Check the printer IP? Does the 'real' IP of the printer match the one that is in PaperCut?

[Ant]

We have recently had an install of Papercut 19 in my new place, to replace a rather painful User box print job release system on 2 Konica Minolta MFPs. The setup was installed on our old DC (2012 R2), where all of the roles moved over to another server, with the only settings that automatically fail over onto that machine being DHCP.

 

Users can print fine, and they appear in the queue. However, when the user goes to release the print job, some of the time the job is releasing from the other printer. I have done the following, but always a bit confused that I may be missing something.

 

- Removed the printers from the original print share on another server

- Checked that 'find me Printing' isn't enabled in either of the printers on Papercut

- Checked to see if there was anything noticeable on either of the printers shared out

- checked if the jobs are compatible with the selected printer

 

This seems to be happening for all users, not just a select few, and a variety of different print jobs.

 

Any suggestions?

 

I recall having this issue on one of my first PaperCut installs a few years ago and it turned out I had Load balancing enabled for released jobs.

 

Go to the Devices tab, and select on of your machines. In the Summary page you should see which print queues that particular machine prints from, but also what to do when released. In our case it was a simple change from load balancing to "a single queue".

[unixman_again]

We've had this when multiple queues were added to a device

[gds64]

Assuming that you're using Follow You / Me printing, you'll need to enable the "find me printing" option and specify the output queue on the device within PaperCut MF.

[HTCPCP]

That's brilliant. Thanks everyone, seems that the people who installed the software on the printers and on the server had left the load balancing on, and I hadn't picked up where it was hiding!

[MatthewL]

Glad you are sorted, just something to check, your virtual printer should be set to a port set to nul (may need creating as a local port), this can save you some issues later down the line and PaperCut recommend this. Also are you on a higher version of PaperCut that 19.1.3 at the moment as there are some issues in versions above.