[sims] Anyone getting a response from myaccountsupport?

[Meldrew]

Hi.

Has anyone else used Capita myaccountsupport@ email address and managed to get their issue resolved?

 

I emailed in June 2019 to request a MAT wide account and a month later had a response asking for further details which I responded to, but since, nothing. I have sent follow up emails, which never get responded to and contacted our Capita account manager who hasn't replied either.

 

At the moment I've no ability to renew annual entitlement for any of our schools as none of the existing accounts work anymore.

 

Anyone had success?

 

Meldrew.

[bobsmith]

A good excuse not to renew and change company?

[EdTech-Tom]

A good excuse not to renew and change company?

 

Why hello there, now you're speaking my language Haha

Edited November 22, 2019 by EdTech-Tom