Spence_101 Posted October 23, 2019 Posted October 23, 2019 Hi, Is anyone else experiencing freezing issues when using Adobe Reader DC on Windows 10 1903? We have several users reporting it. It's difficult to replicate but we have many users reporting it. Adobe Reader DC just locks up, and crashes. Event Viewer isn't particularly helpful.
bknaggs Posted October 23, 2019 Posted October 23, 2019 Which version of Adobe Reader? I'm on 2017.011.30142 here and havent seen any problems with it.
Chuckster Posted October 23, 2019 Posted October 23, 2019 What version of Adobe Reader are you running? I have a dozen or so workstations on 1903 running the version 2019.012.20036.
TwistedHelixis Posted October 23, 2019 Posted October 23, 2019 If you also have SmartNotebook installed, it is this causing the issue. Post back if you do and I will post the fix
6Foot2 Posted October 23, 2019 Posted October 23, 2019 We are not seeing the issue (we haven't deployed 1903) However, I have found this suggested remedy for, an apparently, similar issue: Link: Acrobat Reader DC Crashing on multiple PC's After Oct 2 2018 update [spiceworks] (Try it in isolation before deploying it more widely) 1
BlueNine Posted October 24, 2019 Posted October 24, 2019 We had an issue where it would just take forever to launch, have you seen that issue too?
Spence_101 Posted October 24, 2019 Author Posted October 24, 2019 If you also have SmartNotebook installed, it is this causing the issue. Post back if you do and I will post the fix Would be interested in the fix. We have users with smart notebook and without smart notebook experiencing the issue. We are running the latest adobe reader dc but are seeing the issue with previous versions too
TwistedHelixis Posted October 24, 2019 Posted October 24, 2019 (edited) Would be interested in the fix. We have users with smart notebook and without smart notebook experiencing the issue. This will fix the SmartNotebook issue Open Acrobat Reader DC Go to Edit Preferences Go to "Security (Enhanced)"Uncheck the box called "Run in AppContainer" Restart Acrobat Another fix for a few issues is Open Acrobat Reader Click Edit > Preferences > General > untick Show Online storage when opening files untick Show Online storage when saving files finally tick Use only certified plug-ins Edited October 24, 2019 by TwistedHelixis 1
CHiLL Posted October 24, 2019 Posted October 24, 2019 I had the same issue with SMART Notebook causing Adobe Reader to be slow and @TwistedHelixis 's fix is correct. It can be deployed out via GPO too: Computer Configuration > Preferences > Registry Action: Update Hive: HKEY_LOCAL_MACHINE Key Path: SOFTWARE\WOW6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown Value name: bEnableProtectedModeAppContainer Value type: REG_DWORD Value data: 00000000 (change to 00000001 to enable it again) 1
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