Groupcall XoD

[MYK-IT]

Anyone else having issues with Groupcall XoD, more specifically GCSEPod?

 

I can log into Groupcall XoD, however when 'Reviewing GDPR Data Controls' for GSCEPod it just stays on "Fetching data from you MIS", then an error message "Unable to load GDPR data. Please try again later. If this error persists, please contact Groupcall support ([email protected])" is displayed.

 

Has been like this since end of last week, and despite logging a support call last week, no one form Groupcall has got back to me (yet).

 

Thanks.

[forkies]

We have been having intermittent issues with XoD for sQuid/Cunninghams. Plus Groupcall Emerge not having data. Everytime I contact Groupcall I get a quick answered call but then told it is 2 days + for a call back, was waiting 2 weeks last time and then it broke a few days later again. Been waiting 3 days now. Groupcall just does not seem reliable at the moment and support response is terrible.

[MYK-IT]

We have been having intermittent issues with XoD for sQuid/Cunninghams. Plus Groupcall Emerge not having data. Everytime I contact Groupcall I get a quick answered call but then told it is 2 days + for a call back, was waiting 2 weeks last time and then it broke a few days later again. Been waiting 3 days now. Groupcall just does not seem reliable at the moment and support response is terrible.

 

That's not reassuring... we're now on our 3rd day since having the issue and logging a support call.

[MYK-IT]

Just chased up support call with GroupCall... advised "busiest time of year", "backlog from September" etc.

 

Suggested to ring back if not been contacted by engineer by Thursday and then "more notes can be added to support call"...

[Boredguy]

we had an issue last month with GCSEPod, but ours syncs via Wonde not Groupcall, and it turned out to be a SIMS.ini error.

[round2it]

No issues with gcse pod via xod and various other 3rd partys.