RM Assessor

[MYK-IT]

Have a member of staff attempting to access RM Assessor via https://ca-marking.assessor.rm.com/Assessor.Web/Marker.aspx

 

Been advised it works only on IE11 combined with Silverlight.

 

Problem is, it's very temperamental getting it to actually work! Even with Admin rights on computer and internet filtering.

 

RM Tech support suggested flushing cache, reducing security settings within IE11 etc., but results can vary from computer to computer (configured same, same account etc)

 

This is what i'm presented with when it doesn't work...

 

 

Expanded Details

 

 

Unfortunately this particular Exam Board doesn't use the newer RM Assessor 3 system, that works fine

 

Any suggestions?

 

Thanks,

[hardtailstar]

Yeah that software is rubbish. We have issues with it too.

 

Seems updating Java and Adobe flash seems to make it work.

 

We have said in the past if it doesn't work that they need to try it on their own personal laptop/computer to see if the same issue happens. Nobody has reported it not working on personal devices yet.

 

In our school its advertised to teachers as a way to gain extra money and isn't actually a school directive. Not sure what it is in yours but here it doesn't matter if we dont support it on the School issued laptop.

[MYK-IT]

Hi @hardtailstar

 

Yes, I've tried all that too (e.g. latest flash, Java, Silverlight, delete cached local profile etc.) but sadly to no avail. - will just have to access and use at home.

 

Thanks,

[msi_school]

This year we have had a number of staff doing exam marking using the rm assessor site, I deployed Silverlight to all of their laptops using DPQdeploy and it would not work after lots of hair pulling I reinstalled silverlight directly from Microsoft and this fixed the issue. Prompting more hair pulling.

 

I had an other member of staff doing marking for the AQA but she could not log on to the site due to our web filtering , I don't know if she was doing different marking or not but when i spoke to the AQA tech support with her she was told that all markers are informed that they must use their own computer and not a school one.

[hardtailstar]

when i spoke to the AQA tech support with her she was told that all markers are informed that they must use their own computer and not a school one.

 

It'll be interesting if RM advise that too!

[msi_school]

They said it was too complex with the schools filtering and restrictions. it is clause 2.6 on their Terms of Employment (My Bold)

 

2.6. The Contractor confirms their contract to being

involved in on-line/on-screen developments and to work

in electronic formats in providing exam services. The

Contractor will ensure that they have the IT skills and

equipment necessary to support on-line/on-screen

processes for the duration of their engagement. As a

minimum such equipment must include a private PC or

laptop with a primary current Microsoft supported

Windows operating system, a broadband internet

connection and a printer. The possession of IT

hardware and software to the necessary standard is a

pre-condition of appointment. The contractor warrants

that work undertaken in an electronic format will not be

performed in a public place and/or connected to a

public network. The contractor is required to ensure that

the use of any network does not contravene any local

educational establishment policies..

Edited June 19, 2019 by msi_school