Cancelled Mumford and Sons Concert November 2018 - refund rights?

[kennysarmy]

My daughter bought two tickets for the Mumford and Sons gig which was meant to take place in Cardiff last November, they cancelled the event and offered refunds.

 

Unfortunately my daughter has been travelling and with one thing and another missed the cut-off date for requesting a refund.

 

She's still travelling and her sister who is due to go with her is now left with two useless tickets!

 

T's and C's state:

 

4. You may not resell or transfer your Tickets. Any resale or transfer (or attempted resale or transfer) of a ticket is grounds for seizure or cancellation of that Ticket without refund or other compensation. You are only permitted to resell your tickets through an approved face value, fan to fan exchange platform.

 

5. The name of the Lead Booker will be printed on all tickets. The name cannot be changed once the booking has been made. Where more than one ticket has been purchased, each guest in the party must arrive with the Lead Booker at the venue on the night of the show. Failure to do so will result in the guests being turned away. The Lead Booker will need to enter the venue at the same time as their guests.

 

6. The Lead Booker must provide a valid form of photo ID (original format, no photocopies) matching the Lead Booker name on the tickets if requested to do so. Failure to provide this could result in refusal of admission to the concert.

 

 

I'd like to see if I can push for a refund even though we're outside the period in which they said refunds would be offered.

 

My question is how legally binding was it for them to only offer a refund within a set period of time.

 

At the time of sale a contract was made, which they then broke, so surely we're entitled to a refund at any point in time after?

 

The new date for the gig is Monday, 10 June !

[localzuk]

I'm not sure they can limit the time for a refund if they haven't provided the service at all, in fact I'm fairly sure they are required to refund automatically, else they're basically committing fraud.