Word not printing but only when you select a page range

[hallb15]

This one has got me stumped.

 

Word (2010 or 2016) will not print if you select a page range within a document, e.g. page 1-3 of a 10 page document.

If you just print the whole document it works fine.

Printing works from other MS Office programs without problem - whole document or page range.

 

We have Konica c458 MFDs and Papercut 18.2 and use the PaperCut client on all PCs. The client is setup to warn users when they send a colour print job how much it will cost and ask them to confirm they want to proceed. When printing a specific page range from Word, the client doesn't pop up, so it doesn't appear as though the print job is being sent.

 

I've tried several documents, all do the same thing. I can save the word document as PDF and print a page range from acrobat reader without any problems.

 

This occurs on Win7 and Win10.

 

I've tried re-installing drivers (I already had the latest version 11.1.2.0), restarted the print server, still the same issue occurs.

 

There's a couple of really old Spiceworks posts about a similar problem, but they don't apply.

 

Does anyone have any ideas?

[DalekSec]

Have you tried different documents?

 

Had a similar problem recently which was one document which was an old format, updated it to a .docx and did the conversion on it and worked fine after!

[Oaktech]

I had this and it turned out to be a papercut issue that was never resolved on any of the versions we had available to us.

[Koldov]

Had very similar... Only we don't use papercut... Never got round to sorting it... Sorry...

 

http://www.edugeek.net/forums/office-software/199486-printing-ranges-error-word.html

[hallb15]

Have you tried different documents?

 

Had a similar problem recently which was one document which was an old format, updated it to a .docx and did the conversion on it and worked fine after!

 

Yes, it appears to be any word document with more than one page. It does it with .doc and .docx files.

[hallb15]

I had this and it turned out to be a papercut issue that was never resolved on any of the versions we had available to us.

 

That's not something I wanted to hear. We've had papercut since July though so I'm sure this would have come up before today.

[hallb15]

Had very similar... Only we don't use papercut... Never got round to sorting it... Sorry...

 

http://www.edugeek.net/forums/office-software/199486-printing-ranges-error-word.html

 

I'm not convinced it is a PaperCut issue as the print job doesn't seem to be leaving Word - the PC client never registers the job as being printed.

[southhamster]

As a bodge if you print to PDF what happens? Can you then print the PDF ok?

[hallb15]

No, I can't print selected pages to Cute PDF but I can save as a PDF in Word then print from acrobat which is what I've told staff to do for now.

[Cache]

I've had it, it's to do with sections in the document and having to specify it in a weird way.

 

This basically describes how I've had to do it to get around it (specify page and section) but never got to the bottom of the true cause. https://www.webucator.com/blog/2010/08/printing-page-ranges-in-microsoft-word-2010/

[Steve21]

Depending on what it is you’re printing it often depends if it’s pages or sections that are split in word (especially sims based etc)

 

Does it work if you try to print s1-s3 instead of 1-3?

 

Steve

[hallb15]

I have found out what the issue is.

The page numbering is completely to pot on the document. E.g. There are 7 pages in total, but the first 'formatted page' isn't page 1 its page 31.

If you look at the status bar, it normally shows Page 1 of 7, but there is also a hidden 'formatted page' number which isn't shown by default.

 

To find this 'formatted page number' you have to right-click the status bar and tick 'formatted page number'. This then shows on the left hand side of the status bar as PAGE:

 

See image below

 

 

So it turns out all the documents that are affected by this issue were produced originally by the same staff member, who happens to have left last year. The only reason this issue has come to light is that usually staff print the whole document so no-one noticed until now.

 

One strange thing is that copying and pasting into a new document also copies across these formatted page numbers so the issue remains in the newly created document.

Edited March 8, 2019 by hallb15