Danp Posted February 7, 2019 Posted February 7, 2019 Hi, I have an issue in one classroom. We have an Intel NUC with up to date graphics drivers and updated the ActivPanel software When in extend mode, the touch facility goes on the screen. Works fine with on duplicate mode. Any ideas?
DGardiner Posted February 7, 2019 Posted February 7, 2019 Hi, I have an issue in one classroom. We have an Intel NUC with up to date graphics drivers and updated the ActivPanel software When in extend mode, the touch facility goes on the screen. Works fine with on duplicate mode. Any ideas? we have this with all of our smart panels too, the touch always goes to the monitor set as primary when in extended mode, i havent found a way to change this
Danp Posted February 7, 2019 Author Posted February 7, 2019 we have this with all of our smart panels too, the touch always goes to the monitor set as primary when in extended mode, i havent found a way to change this That's mildly reassuring
DGardiner Posted February 7, 2019 Posted February 7, 2019 That's mildly reassuring just set the panel as primary display, bit annoying when the apps open on it by default but it works fine otherwise
jecoronas Posted February 7, 2019 Posted February 7, 2019 Hi, I have an issue in one classroom. We have an Intel NUC with up to date graphics drivers and updated the ActivPanel software When in extend mode, the touch facility goes on the screen. Works fine with on duplicate mode. Any ideas? Hi Danp, While extend mode isn't yet supported, we do have an existing enhancement request open for it (and that I've added your vote to). You can always check with our support team if you need to know whether something is an issue or an enhancement request. (https://support.prometheanworld.com/contact/) As for workarounds, you can try DGardiner's suggestion of setting the ActivPanel as the primary display. Another thing you can try is to calibrate the ActivPanel while in duplicate mode, then change it to extended mode, then go into the Control Panel → Hardware and Sound → Tablet PC Settings → click Setup and follow the instructions. We've seen this work on most occasions with these types of setups. Hope this helps! Thanks!
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