Chrome Download Issue

[Hybrid]

Morning guys,

 

Had a weird issue starting to spread around two of our sites with Google Chrome, whereby a user cannot download anything from any webpage. When they click on a link, the browser's refresh button appears to flash and nothing appears to download. Both of the sites have auto update enabled on Chrome and they both have the same AV (Panda) installed.

 

The only quick way I can get the user to download files again is to delete the local appdata folder for Chrome. I haven't as of yet found which folder/file it is causing the issue inside of AppData, but that's on my list today.

 

Just wondering if anyone had any suggestions at all?

 

Cheers

[Marci]

Got any policies that could be defaulting download folder to a location that either doesn't exist or that the user doesn't have write permissions to?

[Hybrid]

Nope, nothing set like that. The GPO is set to prompt the user for a location to save to.

 

It's almost like Chrome isn't talking to Explorer. Totally weird.

[andyk1975]

Having the same issues today in school. Teachers are reporting that they can't download attachments from email using Chrome browser. Works fine in IE and Edge, but not Chrome. All worked fine yesterday and no changes have been made on the network / Group Policy. Will be checking Windows Updates to see whether they have broken anything!

[sloughman]

Same here, called to someone today who wanted to download doc attachment from email in chrome, wouldn't work...nothing happens but works in IE. No changes, previously worked fine.

[ColonelPanic]

Hi Andy,

 

Check the Office 365 Health Status. (EX151627 - Can't download attachments)

OWA attachments in Chrome appear to be a systemic problem with the latest Chrome update (a number of teachers have reported it here too).

 

CP

[Hybrid]

Glad it's not just us then!

 

What systems are you guys running?

 

I've had a Windows 10 network and a Windows 7 standalone machine suffer today.

[andyk1975]

Thanks for the info - I have had a look at our Office 365 and as you say it is currently and issue with Office 365 / Chrome update. Will wait for some updates!

[Hybrid]

Yup, looks like MS have identified the issue.

 

EX151627 - Can't download attachments

Status:Service degradation

User impact:Users may be unable to download email attachments through Outlook on the web when using the Chrome browser.

Latest message:Title: Can't download attachments

 

User Impact: Users may be unable to download email attachments through Outlook on the web when using the Chrome browser.

 

More info: To avoid this problem in Chrome, users may be able to navigate to https://outlook.office365.com/owa/ and sign in to access attachments as expected.

 

Additionally, affected users may download attachments in Outlook on the web through an alternative browser.

 

Current status: Our analysis indicates that the cause of this problem is outside the Microsoft-managed environment; however, we'll continue to track this issue and provide updates as they become available. Affected users are encouraged to use the workaround options listed in the "More Info" section above.

 

Scope of impact: Any user attempting to open Outlook on the web email attachments in Chrome could be impacted.

 

Preliminary root cause: A code issue contained in a recent update to the Chrome browser has affected the ability to download attachments in Outlook on the web.

 

Next update by: Friday, October 19, 2018, at 11:00 PM UTC

[ColonelPanic]

All Windows 10 1709/1803.

 

Most of our users use the Outlook desktop client, as they don't move between classrooms too much.

We did put a workaround in place by changing our OWA desktop shortcut to open in IE

[crdacosta]

We are just receiving reports of this as well.

[tmoon-mint]

Windows 10 Version 1803 and having this issue. Quick fix for us seems to be closing the tab down and reopening it again.

[caffrey]

I'm guessing this is chrome 70, don't suppose anyone's browser crashes when they go to upload an image ? For a quick test, use the cog on the main screen in the bottom left and change wallpaper - upload from PC

[maxrebo]

We have the same issue here, we thought it might be fixed in the recent release of v70. we will have to see after HT.

[Davrepublicparking]

Same issue here, just started, works in IE, uninstalled Chrome and re-installed, worked at first then same as before.

 

Any Progress on this issue?

 

Dav

[maxrebo]

We upgraded to the latest version a few weeks after and this seemed to fix the issue for us

[Davrepublicparking]

maxrebo,

 

what version are you on now?

 

Were on

Google Chrome is up to date

Version 71.0.3578.98 (Official Build) (64-bit)

[maxrebo]

The same as you no but I think we were on v69 when we had the problem and updating to v70 fixed it straight away.

We haven't had any reported issues recently

[Davrepublicparking]

Thanks, I'll start looking into setting, odd part was at first when i reinstalled, it worked, then .... Didn't?

 

Again Thanks