Sahara touchscreen issues

[jimbopembo]

Having replaced an old computer with new, the touchscreen is malfunctioning.....

New Dell Optiplex, Windows 10 Pro with HD630 graphics. Desktop monitor connected via VGA. Sahara 9GT55M screen connected via HDMI.

 

Touch registers on the screen with the circle graphic around touch point, but single or double click does not respond. I can drag icons around the screen.

When I use Windows calibration tool, the touch does not register.

 

Any tips?

TIA

[TomFreeman]

Have you checked intel usb drivers on the machine?

 

We've had some weird and wonderful things happen when the Root Hub and Ext Host controller drivers aren't both on the machines.

[jimbopembo]

Now that each touchscreen computer in the school needs upgrading, this has become a more prominent issue!

I've read somewhere that Sahara are asking for £60/ computer to supply the W10 driver. Has anyone had much success with this?

Ta

[jimbopembo]

Update: If you have this screen you will need to buy a Windows 10 driver from https://touch-base.com/download

Oh dear!!!