Windows 10 and Office 2016 temp files

[dtstivo]

Hi all,

I don't know if any of you have seen this same issue. We are currently upgrading our workstations for Windows 7 with Office 2007 to Windows 10 with office 2016. Because of licensing and amount of workstation we have a mixture.

 

The issue we are having seems to only affect the Windows 10 with office 2016 where users appear to be losing their work to temp files. They work on one workstation quite happily, then save their files. When they go to re-open the files they are no longer there with a message stating the file no longer exists, has been moved etc. Upon investigation we find that they are still temp files. If the temp file is opened on the workstation that created the file, 9 times out of 10 it will open. But on other workstations they can't.

 

A quick google search identified a similar issue reported to Microsoft who's answer is basically not us, check your AV. I have set exclusions on our AV to accommodate this. We wondered if it was because of the two different versions of Office, so via GPO made it so the defaults for Office 2016 be set to 97-2003 and to run in compatibility mode. But the problem appears to be getting worse particularly with Powerpoints and causing frustration all around.

 

Thank you in advance for anyone that has any ideas or solutions.

David